Company Description
Abercrombie & Fitch Co. is a global, digitally led omnichannel specialty retailer of apparel and accessories catering to kids through millennials with assortments curated for their specific lifestyle needs.
The company operates a family of brands, including Abercrombie & Fitch, YPB, abercrombie kids, Hollister and Gilly Hicks, each sharing a commitment to offer products of enduring quality and exceptional comfort that support global customers on their journey to being and becoming who they are. Abercrombie & Fitch Co. operates over 750 stores under these brands across North America, Europe, Asia and the Middle East, as well as the e-commerce sites,, and
At Abercrombie & Fitch Co., we lead with purpose and always put our people first. We’re proud to offer equitable compensation and benefits, including flexibility and competitive Paid Time Off, as well as education and engagement events, including various Associate Resource Groups, volunteer opportunities and additional time off to give back to our global communities.
Job Description
The Key Lead is responsible for ensuring all customers receive quality in-store experience. They do this by acting as the Floor Supervisor, providing guidance and coaching to Brand Reps and Stock Associates ensuring store operations are running effectively. The Key Lead is part of the store leadership team, responsible for driving store performance on the floor through customer experience and team achievement of daily sales.
What You’ll Do
1. Open and Closing Routines
2. Product Knowledge & Brand Awareness
3. Business Understanding
4. Proactive Thinking
5. Attention to Detail
6. Register/Point of Sales use
7. Asset Protection
8. Visual Displays
9. System Skills
10. Work Schedule Requirements
- Schedule will vary weekly but should expect to work at least 12-16 hours per week.
- Required availability on Saturdays and Sundays as well as certain holidays.
- In addition, during peak timeframes, hours will increase to support the needs of the business.
Qualifications
What it Takes
11. Education- High School Diploma/ equivalent preferred
12. Retail Experience- At least 1 year of retail experience is preferred.
13. Supervisor/ Managerial Experience- No supervisory/ management experience is required.
14. Customer Focus
15. Communication
16. Interpersonal Interaction
17. Fashion Trend Knowledge
18. Outgoing
19. Assertiveness
20. Adaptability/Flexibility & Stress Tolerance
21. Poise & Ambition
22. Multi-Tasking
23. Applied Learning
24. Promoting Diversity & Inclusion
25. Work Ethic
26. Omni Channel Services
Additional Information
What You’ll Get
As an Abercrombie & Fitch Co. (A&F Co.) associate, you’ll be eligible to participate in a variety of benefit programs designed to fit you and your lifestyle. A&F is committed to providing simple, competitive, and comprehensive benefits that align with our Company’s culture and values, but most importantly – with you! We also provide competitive incentives to reward the commitment our associates have for moving our global business forward:
27. Quarterly Sales Incentive Bonus
28. Merchandise Discount
29. Flexible Schedule
30. Opportunities for Career Advancement
31. Opportunity to Become a Brand Affiliate
32. Training and Development
33. A Global Team of People Who'll Celebrate you for Being YOU