Account Manager – Customer Relationships & Growth
Location: Central London HQ (Office 3 days per week - Mon, Tues & Thurs)
Reporting to: Head of Customer Operations
Who are we
CleanCloud is the world's leading Point of Sale (POS) and software management solution for the laundry and dry cleaning industry. We are a high-growth SaaS company powering businesses in 100+ countries. We are digitising an entire industry, helping business owners grow, manage, and optimise their operations through our cloud-based platform.
The Role
We’re looking for a proactive, relationship-driven Account Manager to join our growing Account Management team and focus on strengthening and maintaining long-term customer partnerships. This role ensures customers are supported, engaged, and achieving maximum value from our products and services.
You’ll work closely with our Head of Customer Operations and Customer Support team, acting as the voice of the customer internally. While the primary focus is on relationship management and customer success, you’ll also identify and progress select expansion opportunities, collaborating with our other Account Managers to drive growth.
What you’ll be doing:
* Proactively engage with assigned customers to build strong, trusted relationships.
* Understand customer goals and ensure they are getting the most value from our products.
* Identify potential issues early and work with support and operations teams to resolve them proactively.
* Act as the primary point of contact for customer feedback, ensuring insights are shared internally.
* Identify and progress relevant expansion opportunities, collaborating with other Account Managers to develop and close them.
* Maintain accurate account notes and engagement activity in the CRM.
* Work with the Head of Operations to continuously improve customer relationship strategies and processes.
The \"Must-Haves\"
* Strong commercial experience in a client-facing and commercial role in Account Management (ideally 1-2 yrs within a SMB-focused B2B SaaS)
* You take initiative, think creatively, and use your insights to strengthen customer relationships and drive meaningful growth.
* You have full professional written and verbal proficiency in English (other languages are a plus).
* You are comfortable taking ownership of projects that run across teams including Operations, Support, and Sales.
* Based in/near London and able to attend the office every Mon, Tues and Thurs
The \"Great-to-Haves\"
* Spanish language skills
* Experience in a SaaS or subscription-based environment
* Familiarity with Hubspot and Intercom
* Experience with payment platforms like Adyen
Why Join Us?
* Be part of an exciting scale-up where your work directly contributes to achieving our ambitious 2026 growth goals.
* Play a key role in shaping customer engagement strategies alongside leadership.
* Take ownership of a role that blends relationship management with strategic growth, giving you visibility across multiple parts of the business.
* Work closely with leadership and shape how we engage with customers, influence strategy, and drive long-term success.
Benefits
* Genuinely competitive salary - we will reveal full details at the initial screening call
* Commission potential / performance bonus up to 20%
* Allowed to work remotely overseas for 1 month every year
* 25 days annual leave (plus public holidays)
* Opportunities for professional growth and development
* Collaborative and supportive work environment from our London/Bratislava offices
* Access to the latest tools and technologies
* Annual company trip
Interview Process
* Screening with Talent Partner (Matt) -> Video Call with Head of Customer Operations (Tom) -> Follow up Video Call with other Account Manager (Peer call) and Final F2F at London office with John (CEO) and Tom.