Join our team as a Service Desk & Hardware Assistant and gain hands-on experience across IT support, client communication, and hardware setup.
You'll work alongside experienced consultants, support real client requests, and complete a structured training programme that prepares you to become a confident Service Desk & Hardware Consultant.
This is an exciting opportunity to start your career in IT, develop technical and customer service skills, and build a long-term future in a fast-growing industry.
Role Summary
The Service Desk & Hardware Assistant is an entry-level role designed to provide
practical experience while receiving full training
. You'll support the service desk team by handling client calls, triaging tickets, and logging requests, while also learning how to set up and upgrade computers, join devices to Azure AD, and install additional hardware.
Your first six months will focus on developing strong service desk and customer communication skills. As you grow in confidence, you'll take on more technical responsibilities — with a clear pathway into becoming a full Service Desk & Hardware Consultant.
Key Responsibilities
As a Service Desk & Hardware Assistant (Trainee), you will:
* Answer incoming client calls, log requests accurately, and triage tickets in the service desk system.
* Support first-line IT tasks such as password resets, MFA setup, and user account creation.
* Shadow colleagues and assist with hardware jobs, including Windows 11 upgrades and device setups.
* Learn how to perform Azure AD joins and install components like RAM, SSDs, and peripherals.
* Keep asset records and software licence logs up to date.
* Follow an internal training plan including shadowing, mentoring, and structured learning modules.
* Participate in regular check-ins with your line manager to track progress and build your skills.
Qualifications
* Educational Requirements:
Minimum 5 GCSEs grades A*-C/9-4 (or equivalent), including English Language and Maths.
* No prior IT experience required — full training will be provided.
Skills Required
* Basic IT literacy (comfortable using Windows, Microsoft 365, email, and web tools).
* Clear written and verbal communication skills.
* Good organisational ability and attention to detail.
* Confidence to ask questions and follow instructions.
* Ability to work well as part of a team.
Personal Qualities
* Eager to learn with a genuine interest in technology.
* Punctual, reliable, and professional.
* Friendly and approachable with a client-first mindset.
* Calm under pressure in a busy environment.
* Open to feedback and keen to improve.
Other Information
* Holidays:
20 days per year plus bank holidays.
* Pension/Benefits:
Company pension scheme, optional enrolment.
* Team Culture:
Friendly, collaborative environment with regular socials and team-building activities.
* Supportive Environment:
You'll be mentored by experienced staff and guided through structured training.
* Career Growth:
This role is designed with progression in mind — we actively promote from within and provide clear career pathways.
Future Prospects
This role is the first step in a rewarding career in IT support and technical services. Once you complete your trainee period, you'll progress into one of three specialisms, depending on your strengths and interests:
* Service Desk Consultant
– focusing on ticket management, triage, and client communication.
* Hardware Consultant
– specialising in device setups, upgrades, and on-site technical tasks.
* Hybrid Consultant
– combining service desk and hardware responsibilities for a varied role.
* We are committed to developing our people — if you bring the right attitude, commitment, and curiosity, you'll have real opportunities to grow your career with us.