Brighouse (commutable from Bradford, Halifax, Huddersfield, Leeds)
Monday to Friday, 7:00am - 4:00pm (office-based)
Salary: A GBP 25,000 - GBP 33,000 (DOE)
We are looking for a Customer Service Advisor to join a thriving UK manufacturing business, known for delivering exceptional service and high-quality home improvement products to the trade. If you bring energy, empathy, and a professional edge to your work, we'd love to hear from you.
Responsibilities of the Customer Service Advisor
* Be the first point of contact for customers via phone, email, live chat, and social media
* Handle product queries, delivery updates, order support, and complaint resolution
* Investigate and resolve issues promptly, escalating when necessary
* Log customer interactions accurately and highlight recurring trends
* Collaborate with internal teams (sales, logistics, technical) to ensure smooth service
* Keep up to date with new products, promotions, and policies
What You'll Bring
* Proven experience in a customer service, contact centre, or trade support role
* Excellent communication and active listening skills
* Confidence with Microsoft Office, CRMs, and order processing tools
* A solution-focused mindset: calm under pressure and quick on your feet
* Strong organisation and multitasking abilities
* A friendly, positive attitude with a passion for customer care
If you are interested in the role of Customer Service Advisor, please contact Jade or call us.
Closing date: 01.09.2025 (subject to change based on applications)
Hawk 3 Talent Solutions are acting as an employment agency on behalf of their client.
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We are committed to selecting, recruiting, and developing the best people, basing judgments solely on suitability for the job. Due to high application volumes, we may not respond to all applications individually. Thank you for your interest, and we look forward to working with you.
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