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Director of Professional Services, Plymouth
Client: Pathlock
Location: Plymouth, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Views:
4
Posted:
26.08.2025
Expiry Date:
10.10.2025
Job Description:
Who we are looking for:
The Director of Professional Services provides leadership, vision, and growth strategy for the Application and Identity Governance Technical Community. Ensures high-quality, profitable service engagements that build trusted advisor relationships with clients. Manages key metrics for consulting (utilization, profitability, revenue growth, customer satisfaction) for the Identity Governance organization.
Acts as the reporting point for all individual contributors throughout the Professional Services organization. The Director is responsible for the care and development of the entire delivery team.
Responsibilities:
* Develop partnerships across other service and domain areas
* Manage a services team of over 10 members
* Focus on client satisfaction during service delivery
* Oversee engagement schedules and resource utilization
* Maintain key sales tools for Application and Identity Governance
* Develop and maintain relationships with vendors and partners within Identity Governance
* Build relationships across Solution Areas and Practices; collaborate with sales leadership; mentor resources
* Ensure skills and capabilities of the delivery team maximize quality, performance, and billability
* Train and equip resources to meet customer expectations
* Handle personnel performance and escalations
* Enhance and streamline product security service offerings
* Grow, develop, and retain direct reports
* Support sales in identifying and closing new opportunities
Qualifications:
* 10+ years of experience in information security and/or professional services
* At least 8 years in Identity Governance and Administration or Identity and Access Management
* 5+ years of mentoring and management in professional services
* Deep understanding of consulting financial metrics
* Experience leading delivery projects and successful client outcomes in transformation programs
* Knowledge of Application Governance, IAM, User Lifecycle Management, and Identity Data Management
* Experience with Pathlock, SailPoint, and Saviynt solutions
* Experience delivering professional services across multiple industries
* Operational experience in building consulting offerings
* Understanding of cybersecurity trends and threats
* Strong communication skills
* Desire to grow and mentor others
* Experience with enterprise software or systems integrators
* Client and partner communication experience
* Ability to manage multiple projects
* Experience in consulting, project planning, resource management, and solution implementation
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