Join to apply for the Office Administrator role at Winncare UK
Overview
At Winncare, we are dedicated to enhancing the quality of life for individuals in need of mobility and care solutions. With over four decades of expertise, we specialise in developing and providing innovative products and services that support the healthcare industry, including lifting and transfer equipment, medical beds, and a wide range of care solutions. This is an exciting time for Winncare as we experience organisational growth and new opportunities to join our highly skilled, professional, and committed team in a great working environment. The Office Administrator will provide dedicated and detail-oriented support to the wider team, reporting to the Service Manager.
Responsibilities
* Collaborate with service and sales team members to coordinate servicing and maintenance for all customers.
* Efficiently administer service and hire related orders.
* Process service and hire requests and coordinate work for engineers/installers.
* Process service orders during and on completion of works.
* Complete work on the software system for invoicing purposes.
* Prepare activity reports for accountable accounts.
* Build strong, in-depth product knowledge to understand the features and benefits of products.
* Maintain and update the ERP database pre and post servicing to ensure data is processed correctly.
* Undertake any other duties as reasonably required by the role.
* Demonstrate the ability to work efficiently in a fast-paced environment and manage multiple tasks simultaneously.
Qualifications and Skills
* Experience in an office administration or customer service capacity, with the ability to communicate confidently in person and via telephone/email, and to build strong internal and external relationships.
* Passion for providing solutions, motivation to achieve targets, and attention to detail and accuracy.
* Proficiency in Microsoft Office (Outlook, Word, Excel) and the ability to work on own initiative; willingness to learn and adapt to new systems and processes.
* Experience with ERP systems is preferred; previous experience in NHS, care home, or healthcare sectors is advantageous.
Employment details
* Seniority level: Not Applicable
* Employment type: Full-time
* Job function: Administrative
* Industries: Medical Device
Applicants should possess demonstrable experience in an office administration/customer service capacity, be a confident communicator, and have the ability to build excellent internal and external relationships.
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