Job Description
ITC Infotech is looking for a Delivery Manager to join our team in Dunstable, UK.
Your X-Factor
Work ethic - You are a consummate professional.
Aptitude - You have an innate capacity to transition from project to project without skipping a beat.
Communication - You have excellent written and verbal communication skills for coordination across projects and teams.
Impact - You are a critical thinker with an emphasis on creativity and innovation.
Passion - You have the drive to succeed paired with a continuous hunger to learn.
Leadership - You are trusted, empathetic, accountable, and empower others around you.
Technical Experience:
* At least 10 years in Hospitality and/or Travel Industry domain out of 20+ years overall experience.
* Experience in delivery and growth of $15M+ ACV portfolio.
* Exposure to North America and UK/Europe geographies.
* Specialization in any one or more Hospitality and/or Travel portfolio areas like PMS, CRS, POS, Distribution, CRM/CDP, Loyalty, Digital.
Responsibilities:
* Manage a distributed team of 200+ across geographies/regions.
* Proven background in handling customers directly as part of ongoing delivery.
* Proven experience in service modernization in existing delivery tracks and driving delivery transformation using automation and AI.
* Manage delivery discipline, talent supply chain, and operations.
* Build and nurture winning teams, with experience in delivering business outcomes.
Certifications:
* Agile/SAFe/PMP certifications in project management/product management.
* Cloud/AI or GenAI certifications will be an added plus.
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