Administrator / Accounts Assistant
Full-Time | Monday to Friday | 37.5 hours per week
Location: Ellesmere Port
We’re currently seeking a confident and proactive Administrator / Accounts Assistant to join a busy and fast-paced warranty department. This is a varied role, ideal for someone who enjoys working on the phone and has a solid grasp of basic accounts admin.
📅 Working Hours:
Monday to Friday, 9.00am – 5.30pm (1 hour lunch break)
💼 Key Responsibilities:
*
Handling inbound calls from customers, retailers, and claims teams
*
Navigating the warranty portal with ease
*
Responding to emails from retailers and following up on queries
*
Ordering parts and managing order progress
*
Raising and processing invoices
*
Entering daily bank transactions accurately
*
Supporting credit control activities
*
Occasionally dealing with customer and retailer complaints
📞 This is a phone-heavy role, so a confident telephone manner and excellent communication skills are a must!
📚 The Ideal Candidate Will Have:
*
Strong telephone and interpersonal skills
*
Previous admin or accounts experience (claims experience is a bonus!)
*
A good eye for detail and a professional approach to customer service
*
Experience using Sage would be highly advantageous
🎁 Perks & Benefits:
*
37.5 hours per week
*
Company pension scheme
*
On-site parking
If you’re organised, enthusiastic, and ready to get stuck in, we’d love to hear from you