Technical Support & Commissioning - Broadcast Video & Audio
Evertz is a world leading company in the design of innovative and pioneering broadcast video & audio equipment.
We have a vacancy for a technical support and commissioning engineer to be based at our UK facility, in Winnersh Triangle, Wokingham, RG41 5TP. This is a customer focused role providing a wide range of technical support for our broadcast clients based in the UK and Europe.
Job Responsibilities
* Provide first class technical onsite support and service to customers, accepting responsibility for resolving all issues in a timely and professional manner.
* This will include:
o Visits to customer's premises to commission equipment.
o Providing operational & service training.
o Assisting with customer acceptance testing.
o Providing direct phone and email support for our customer base.
Basic Qualifications
* Education in Electronics or Electronic Engineering is an advantage.
* Qualified through industrial or professional experience, with broad digital video and audio experience, is an advantage.
* Previous experience testing, servicing and/or commissioning video and audio systems is an advantage.
* Eagerness to learn technical aspects of baseband and IP based products and ability to self‑educate to competency level given appropriate resources.
Preferred Qualifications & Desired Competencies
* Clear judgement under pressure and ability to manage difficult issues effectively to ensure good outcomes.
* Ability to work independently and unsupervised on‑site.
* Respect for colleagues, clear communication and pro‑actively sharing knowledge and expertise, and asking for assistance when needed.
* Ability to adapt to changing demands and conditions and manage unexpected situations.
* Providing exceptional service to external and internal customers.
* Accepting responsibility for personal development and actions.
Skills and Knowledge
* Good working knowledge & understanding of video and audio infrastructures from a technical perspective.
* Good computer and networking knowledge, ability to set up and troubleshoot PC and Linux based systems, network infrastructure and Video/Audio over IP technologies.
Communication
* Must have good interpersonal & communication skills.
* Fluent in English.
Planning and Organisation
* Can organise and plan own work to meet tight deadlines, whilst simultaneously working on a variety of projects.
* Manage customer relationships, both internal and external.
Personal Qualities
* Self‑motivated, able to self‑manage time, targets and workload.
* Enthusiastic and maintains professionalism, even under extreme pressure.
* Flexible, willing and able to travel or work overtime at short notice.
* Excellent attention to detail, following set procedures, quality standards and instructions as required.
* Resourceful, with the ability to put forward solutions quickly in difficult situations.
* Willingness to travel both nationally and internationally.
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