Join our client's team as a
Night Shift Lead
– take the next step in your IT career, leading a dedicated support team on a 24/7 service desk, with excellent training, benefits, and career progression.
Service Desk Night Shift Lead
Cirencester Office Park
Full time, permanent (night shift)
£34,000 per annum
Great benefits!
Please Note: Applicants must be authorised to work in the UK
Our client delivers innovative Digital, Network, and Cloud solutions to market-leading businesses across the UK. Since 2006, they have been designing scalable infrastructures that help organisations grow with confidence. Their collaborative culture empowers employees to think creatively when resolving challenges, while providing full training, development courses, and a supportive environment to thrive. Customer satisfaction is at the heart of everything they do, which is why their 24/7 service desk is trusted to keep thousands of devices and networks running smoothly.
The Role
Our client is seeking a proactive
Night Shift Lead
to join their IT Service Desk team. As part of the dedicated night shift, you will oversee a small team within the wider 24/7 operations.
Key Responsibilities:
Lead and support 1st line service desk engineers to meet performance targets
Act as the first point of technical escalation during the night shift
Manage shift schedules, workloads, and tasks
Provide IT helpdesk support, from password resets to complex troubleshooting
Monitor systems for outages and resolve issues using industry-standard tools
Oversee hardware builds, installations, and data backups
Manage service requests and incidents through ServiceNow
Support large-scale IT rollouts and patch management
Contribute to maintaining ISO certification compliance
Benefits:
Company pension contributions
Annual bonus scheme
Private healthcare
Ongoing training and development opportunities
Positive, collaborative working environment
Regular staff events
The Ideal Candidate
Our client is looking for someone with strong technical knowledge and proven experience in IT support, with the confidence to take on leadership responsibilities. About you:
Previous experience in an IT support or service desk role
Leadership experience at any level, with the ability to guide a small team
Strong written and spoken communication skills
Good knowledge of Windows desktop operating systems and applications
Understanding of Windows Server, Active Directory, and networking (beneficial but not essential)
Ability to prioritise, stay organised, and work independently during night shifts
A proactive, enthusiastic, and adaptable approach
Ability to pass BPSS checks
This is a fantastic opportunity to join a forward-thinking company with ambitious growth plans, where you can truly make an impact.
How to apply for the role:
If you have the skills and experience required for this position, click “apply” today and
check your inbox for an email providing more information
on how to complete your application and provide any other supporting documents.
You must be authorised to work in the UK. No agencies please.
Flat Fee Recruiter is an advertising agency promoting this role on behalf of the employer. You may be contacted directly by the
Employer
should our client wish to move forward with your application.
Other suitable skills and experience include Service Desk Supervisor, IT Team Leader, IT Support Manager, Helpdesk Team Lead, Technical Support Supervisor, Desktop Support Lead, IT Shift Manager, IT Operations Lead, 1st Line Team Leader, IT Service Desk Manager.
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