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Customer Service Administrator (Reports), Daventry
Client: Bush & Co
Location: Daventry, United Kingdom
Job Category: Other
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EU work permit required: Yes
Job Reference: 52cbfbf36e48
Job Views: 4
Posted: 29.06.2025
Expiry Date: 13.08.2025
Job Description:
THE PURPOSE OF THE ROLE
In this customer-facing role, you will interact with our Associate Expert Witnesses, Case Managers, and instructing parties (insurers, solicitors) to support the Reports team with workflow management and coordination. This involves handling customer queries and working with Associates to manage and complete their workload within deadlines.
Ideal working hours are 8 am – 4 pm, starting with the day's workload review.
WHAT YOU WILL BE DOING AS REPORTS CUSTOMER SERVICE ADMINISTRATOR
* Managing and updating the Reports incoming work list.
* Providing excellent customer service by taking and directing phone calls from customers (Associates and instructing parties).
* Adding incoming work to the system each morning for team allocation.
* Supporting workload prioritisation among the team to ensure workflow efficiency.
* Responding to emails and managing various queries, forwarding to relevant teams as needed.
* Liaising with team members to ensure effective communication and accurate system updates.
* Supporting documentation updates, including template change requests, training materials, and rate reference sheets.
SKILLS AND EXPERIENCE REQUIRED
* Good organisational skills.
PERSONAL ATTRIBUTES
* Curious to challenge the status quo.
* Team-oriented with shared goals and vision.
* Driven to achieve, succeed, and progress.
* Passionate about customers, business, and personal performance.
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