Desktop Support Officer This is an on-campus 1 st and 2 nd line IT support position which plays a pivotal role within the Information and Digital Services department, providing excellent customer service and technical advice to the Universitys staff, students, partners and visitors. Reporting to the Campus IDS Manager, you will be a member of the End-User Computing team where you will play a key role in delivering high-quality IT support services. You will help support the department by adhering to ITIL incident, problem and change management processes and be an ambassador for best practise and relationship building across this diverse user base. Solid experience of IT account management, IT troubleshooting, analysing and diagnosing technical software and hardware problems is essential. At UCA, creativity and innovation are at the heart of what we do. Our legacy of educating eager and passionate artists, makers and thinkers runs back almost 160 years, and today were helping shape a global future that supports and nourishes talent worldwide. Our campuses across Surrey and Kent are vibrant communities, each specialising in different areas of the creative industries. We are also home to a thriving research hub, with academic experts and fellows leading the way in research on sustainability, design, textiles, animation, history and culture, and more. Are you ready to share your passion for creativity with the next generation of innovators? If so, we want to hear from you.