2nd / 3rd Line IT Support Engineer– London –£43,000 - Hybrid Working!
I’m working with a leading Managed Service Provider in the creative industry who are looking to add a Senior 2nd Line Engineer to their team. This is a great next step for someone with around 3+ years’ experience in IT infrastructure, ideally within an MSP environment.
The Role
You’ll deliver advanced 2nd / 3rd-line support, act as an escalation point for junior engineers, and get involved in a range of client projects including upgrades, migrations, and virtualisation work.
Key Responsibilities
Provide 3rd-line troubleshooting across servers, networking, and virtualisation
Configure and manage Windows Server, AD, DNS, DHCP, GPOs
Support Hyper-V/VMware environments
Manage backups & DR using Veeam
Support networking: DNS, DHCP, VLANs, routing, VPN
Assist with cloud technologies (M365, Intune, Google Apps, AWS S3)
Work on infrastructure and migration projects
Maintain documentation and deliver excellent customer service
Technical Requirements
Strong Windows Server & AD experience
Hyper-V / VMware exposure
Veeam Backup & Replication knowledge
Solid networking fundamentals
Experience with Lucidlink / Egnyte (remote file storage)
Intune and MDT knowledge
Familiarity with endpoint security tools (Defender, Sophos, Bitdefender)
Package & Benefits
40-hour week, Mon–Fri
WFH Fridays + additional remote days
22 days holiday + BH (rising to 25)
Company socials, awards & referral bonuses
Professional development & training opportunities
If you're a 3rd-line or strong 2nd-line engineer ready to step up in a dynamic MSP, get in touch for more details.
The client is looking to fill this opportunity immediately, so please apply ASAP or feel free to drop me an email with any questions to owen @ serlimited. com.
SER-IN