We’re looking for a Rent Officer to join our Income and Tenancy Services team on a 12 month fixed term basis – someone who is committed to delivering excellent customer service, who can manage rent accounts effectively, and who enjoys working with customers and colleagues to sustain tenancies, reduce rent loss and prevent debt. If you are organised, numerate and focused on positive outcomes for customers and communities, this could be the role for you.
Responsibilities
* Managing rent accounts and tenancy records, setting up regular rent payments, ensuring accuracy of charges.
* Working closely with customers to understand the cause of their debt, locate relevant support agencies, and signpost them to appropriate financial and welfare support.
* Investigating and resolving payment discrepancies, benefit changes and housing benefit or universal credit issues.
* Working with team colleagues and external partners to agree interventions, repayment plans and sustain tenancies.
* Working with the wider housing team to make it as easy as possible for tenants to rent their homes, whilst ensuring we are compliant with law, legislation, and internal policies and procedures.
What We’re Looking For
* Excellent verbal and written communication skills with the ability to engage sensitively and respectfully with a diverse range of customers.
* The ability to deliver complex or difficult messages in a simple and engaging way.
* The ability to listen with empathy in order to act in tenants’ interest.
* Experience of working in income, tenancy management or a customer-facing role, preferably within social housing.
* Strong numeracy and attention to detail with the ability to maintain accurate records.
* Confident use of housing management systems, databases and Microsoft Office applications.
* Qualified to a GCSE level or equivalent or qualified by experience in a similar role.
* Full UK driving licence or ability to travel around the patch as required (if applicable).
How We’ll Support You
We are committed to your development and will provide training, on‑job support and access to learning resources to help you build technical and customer service skills. You will receive regular supervision, opportunities for professional development and encouragement to progress your career with us.
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