Customer Success Manager - Sheffield - office-based
This is an exciting, newly created opportunity, working in a small office team for a successful international engineering business.
Supporting the Managing Director, you will help to drive excellence in both internal operations, and external interactions with clients; ensuring contracts and quotations are effectively administered and negotiated. Experience required includes strong process management/office management, business-to-business customer service, and contract management.
Benefits include:
* 24 days holiday + bank holidays
* Pension scheme
* Healthcare assistance scheme
* Free, on site parking in Sheffield
* Career development opportunities
Youll act as the vital link between our engineering experts and commercial sales team making sure contracts are robust and commercially sound, while streamlining the sales process and customer journey to deliver the highest standards of efficiency and service.
Responsibilities:
This role will involve hands-on management of all aspects of the companys internal operations, focusing on:
* Project management of the end-to-end customer journey including operational and contractual elements
* IT system efficiency and continuous improvement
* Office management
Experience requir...