WehaveafantasticopportunityforanOperationsManagertojoinourOperationsteaminWeston-Super-Mare.Thisisafulltimepermanentrole. ReportingtotheHeadofOperations,theOperationsManagerisaccountableforallaspectsofoperationalperformanceforthedepot.Asachampionofourcustomers,thepostholderwillbuildandmaintainacustomercentricculture. Youwillsupportyourteamindeliveringexcellentcustomerexperiences,whileleadingagovernanceagendathatsupportlegislativeandpolicycompliance. Throughyourleadership,theOperationsManagerwillestablishanddevelopandengaged,talentedandhighperformingoperationsteam,nurturinganinnovativeandcontinuousimprovementculture. KeyResponsibilities Leadthedepotoperationsteamtoconsistentlydeliverasafeandreliableservicetocustomers Managestaffandotheroperationalcostswithinbudget WorkwiththeTrainingfunctiontoensurethatoperationalteamsarecompetentlytrained,andto achieveagreedestablishmentrequirements SupporttheServicePerformanceTeamtofosterexcellentworkingrelationshipswithdrivers,enablingaconsistentcustomerexperience Maintainaccuraterecordsforallaspectsofoperationalstandardsandperformance Leveragetechnology,processesandbusinesssystemstoimproveoperationalperformance Proactivelymanagetradeunionrelationships,includingsupportingthenegotiationofany changestotermsandconditions Representthebusinesswithlocalstakeholderstoenhancethecompany'sreputation Workcloselywithlocalpartners,ensuringcontractadherencetothirdpartycontracts Workcollaborativelywithengineeringcolleaguestoensurepositiverelationshipsaremaintained betweentheOperationsandEngineeringteams Ensurethatcontrolsareinplacetomanageandmitigaterisk,providingassuranceofcompliancetotheOperatingCompanyDirectors Otherdutiescommensuratewiththeroleasmaybedeemedappropriatebythelinemanager Skills/Experience Provenleadershipskillsandexperiencetoprovidestrategicandday-to-daydirectiontoteam,ideallygainedthroughtravel,retailorhospitalityexperience Provenexperienceinmanagingcollectiverelationshipsinahighlyunionisedenvironment Outstandingcustomercentricfocuswithastrongethosofdelivery Ateambuilderandleaderofhighperformingteams Apassionforsafetyanddrivingtodeliverahighperformingsafetybehaviouralculture Budgetaryandfinancialexperiencewithcapabilitytoanalysedata,makingconsideredrecommendations Provenexperienceindemonstratingcoachingandmentoringskillstocreateanddevelopstrongteamethosandsuccessionplanning Abilitytoworkwellunderpressuremaintainingacalmandprofessionalapproach ExcellentknowledgeofMSOfficeapplications,includingOutlook,Word&Excel Proficientinthecreationofwrittenreports Aptitudetobuildandmaintainstakeholderrelations,indicativeofaprofessionalleader Flexibleapproachtoworkpatterns,operatingacrossalldays/timesreflectingthe24/7natureofthebusiness CertificateofProfessionalCompetenceinPassengerTransport(CPC)wouldbedesirable.AwillingnesstostudyforCPCisessential Salary -Competitive,plusabonusofupto15%cashbasedonbusinessandpersonalperformance Rewards&Benefits YourhealthisimportanttouswhichiswhyweofferSimplyHealth&SmartHealthforyouandyourdependentsatnocosttoyou!Thisofferingincludescashbackbenefitsacrossoptical&dentalaswellasvirtualGPappointments,mentalhealthsupportandnutritionandfitnessadvise.OurEAPprovisionoffers24hr,365daysayearmentalhealthsupport Wearealsocommittedtoyourfinancialwellbeing,andweofferaplatformwithmanydiscountsonhighstreetbrandsandsupermarketsetc WorkingatFirstyoualsoreceivediscountedtraintravelforyouandyourfamilyafter6monthsserviceaswellasafreebuspass Cycletoworkscheme 25days'holidaybankholidays PensionschemeandchancetobuydiscountedFirstGroupshares Flexibleworking WeputabigfocusonphysicalandmentalwellbeingatFirstBus.Werecognisethatanyonecanbeaffectedbythestressesandstrainofwork,orlifeoutsideit.You'llfindarangeofhealth-promotioninitiatives,andyouwillhave24/7accesstoourconfidentialEmployeeAssistanceProgramme.