Deputy Ticketing & Sales Manager
ATG Entertainment is proud to stand at the forefront of the live entertainment industry.
Our expertise and capabilities enable producers and other creatives to bring their visions to life and create unforgettable performances for audiences, presented in our landmark venues and delivered with exceptional hospitality. It is the passion of our teams, that cover every discipline across the live entertainment industry, that underpins our continuing strategic growth and success.
The Princess Theatre is South Devon’s largest regional theatre with a capacity of nearly 1,500 patrons. The Theatre first opened it’s doors on Wednesday 7th June 1963, with Tommy Cooper and Morecambe & Wise. We have always attracted first class companies and famous names including The Beatles, Sir Roger Moore, Joan Rivers, Billy Ocean, Paloma Faith as well as comedians Al Murray, Jimmy Carr, Russell Howard and Katherine Ryan. We showcase the best West End and touring productions from across the UK and a wide variety of performances, including top-named comedians, musicals, local productions, one-night concerts, ballet, opera and our annual pantomime. We also have our Teatro café and Ice cream hatch that are open seasonally during the day as well as a restaurant for pre-theatre dining overlooking the beautiful Bay.
This role reports to the Ticketing & Sales Manager and is responsible for the rest of the venue Ticketing team in the absence of the Ticketing and Sales Manager, you will have responsibility for the training, line management and performance of these staff members, in line with their Job Description. The Deputy Ticketing & Sales Manager assists the Ticketing & Sales Manager in ensuring that we optimise sales and revenue management. You’ll be responsible for making sales, processing exchanges or other troubleshooting for customers coming directly to the venue Box Office. This includes proactively selling and cross-selling theatre tickets, memberships, packages, lounges and ancillary products. The Deputy will provide the right environment for the venue Ticketing team to be correctly trained, developed, and motivated in order to ensure that the audience receive the best service possible, whether or not the Deputy and Manager are on site at the time. You’ll ensure that specific ticketing processes are adhered to so that budget targets are met and will need to deputise for the Ticketing & Sales Manager as and when needed. In this role it is essential to be pleasant and collaborative in your approach to work, liaising and communicating effectively with the wide range of customers, clients, and colleagues you will come across each day.