Our well established Kirkcaldy based client are looking for a Senior Internal Sales Executive/Manager to join the sales team who are going through a period of growth. Reporting into the UK Sales Director, your role will be to manage existing and prospective customers to maximise product take up and sales opportunities with the view to progressing into an Internal Sales Manager role once established. Your key duties: Taking incoming sales enquiries professionally and offering product advice as required. Preparing customer quotations ensuring profitability is maximised by up-selling and cross-selling Obtaining pricing and availability from suppliers for non-stock items as necessary Ensuring all quotes and feedback from customer discussions are accurately recorded on the CRM Maximise CCB on every order Focus on cross marketing on every call we have with the customer and record on the CRM Assist with leading and managing the internal sales team day-to-day, balancing call volumes, service levels and incoming call queues; provide back-up phone support as required. Act as first-line contact and escalation point for team queries and customer service complaints; resolve issues promptly and follow up to ensure satisfaction Lead or participate in systems testing and implement improvements from customer satisfaction and NPS feedback Processing sales orders quickly and accurately, working in line with company procedures Dealing with and resol...