Assistant Night Manager
London Heathrow Marriott Hotel, Bath Road, Hayes, UB3 5AN
Full-time | Night Shifts | Permanent
About the Role:
We are looking for a confident and service-focused Assistant Night Manager to join our Front Office team. This is a key leadership role during overnight operations, ensuring the safety, comfort, and satisfaction of our guests while supporting the Night Manager and overseeing the night team.
Key Responsibilities:
* Support the Night Manager in overseeing all hotel operations during night shifts.
* Ensure a smooth and secure overnight experience for guests, handling late check-ins, early check-outs, and guest requests.
* Conduct regular safety and security checks throughout the property.
* Handle guest feedback and resolve issues promptly and professionally.
* Complete night audit procedures and ensure accurate reporting.
* Supervise and support the night team, including front desk and housekeeping.
* Liaise with other departments to ensure seamless handovers and service continuity.
What We’re Looking For:
* Previous experience in a front office or night shift role, ideally in a supervisory capacity.
* Strong leadership and problem-solving skills.
* Excellent communication and guest service abilities.
* Knowledge of Opera or similar hotel systems is a plus.
* Ability to remain calm and professional under pressure.
* Flexibility to work night shifts, weekends, and holidays.
Why Join Us:
* Competitive salary and Marriott benefits
* Global hotel discounts and perks
* Training and development opportunities
* A supportive and inclusive team environment.
Job Type: Full-time
Pay: £30,750.00 per year
Additional pay:
* Yearly bonus
Benefits:
* Canteen
* Company events
* Company pension
* Cycle to work scheme
* Discounted or free food
* Employee discount
* Free parking
* Gym membership
* Health & wellbeing programme
* Life insurance
* On-site gym
* Referral programme
* Sick pay
Work Location: In person