Job Overview
We know that family can come from anywhere. At The Lodge, a family run residential care home, it's our privilege to care for people – treating each resident as if they were part of our own family. Right now, we are looking for a creative and caring Receptionist/Administrator to join our friendly team promoting independence and dignity and positively enhancing the lives of individuals in our care
Are you an organised and friendly individual who thrives in a busy front-of-house environment? We're looking for a Receptionist & Administrator to join our care home team, acting as the first point of contact for residents, families, visitors, and professionals.
You'll play a central role in ensuring the smooth day-to-day running of the reception area while supporting the management team with key administrative duties.
Duties
* Greet residents, visitors, and callers with professionalism and warmth.
* Manage phone calls, appointment bookings, and front-desk inquiries.
* Organise incoming and outgoing correspondence, file records, and manage email inboxes.
* Support the team by completing day-to-day admin tasks and assisting during staff absences.
* Maintain confidentiality and uphold our care home's welcoming, respectful environment.
Skills
* Proven office experience with strong organisational skills to manage multiple tasks effectively.
* Proficient computer skills, including familiarity with Microsoft Office Suite (Word, Excel, PowerPoint) and Google Workspace applications.
* Administrative experience in a healthcare setting is highly desirable.
* Excellent phone etiquette for effective communication with residents, families, and healthcare professionals.
* Strong typing skills with attention to detail for accurate data entry and documentation.
* Clerical experience that demonstrates an ability to maintain organised records and files efficiently.
Job Type: Full-time
Pay: £13.00-£14.50 per hour
Expected hours: 40 per week
Benefits:
* On-site parking
Ability to commute/relocate:
* Romford RM5 2ES: reliably commute or plan to relocate before starting work (required)
Experience:
* Receptionist: 1 year (preferred)
Language:
* English (required)
Work authorisation:
* United Kingdom (required)
Work Location: In person