Join to apply for the Customer Care Specialist role at Technogym
We are looking for a hands-on and result-driven Customer Care Specialist to play a crucial role in customer satisfaction. You shall have a positive and proactive mindset, as you will play a crucial role in the premium customer journey.
Responsibilities
* Act as the first-line response via phone, email, and online portal for all customer queries or reports, troubleshoot to identify the correct way forward.
* Provide effective solutions to known problems or pass to field technical team to visit.
* Identify/order the needed spare parts in case of easy-to-solve issues or provide accurate quotes to customers when needed.
* Guarantee customer satisfaction through professional technical assistance standards in terms of politeness, quality, and speed.
* Process orders of spare parts specifically requested by customers.
* Guarantee accurate data collection to ensure communication is managed correctly.
* Manage the collection of feedback data related to products.
* Ensure timely resolution of issues in line with Customer SLA’s.
* Manage key customer relationships attending regular calls and providing weekly reports to provide proactive updates to ensure complete satisfaction.
* Chase all parties and suppliers to ensure all are working to the highest standard of SLA.
About You
Ideally, you are passionate about working out, enthusiastic, and proactive, while also down-to-earth and ethical. You have a high level of attention to detail and accuracy, with strong time and workload management skills.
Requirements
* 1-3 years’ experience in a call center or retail environment or in a customer service support role.
* Strong phone and verbal communication skills along with active listening skills.
* Knowledge of customer service practices and principles.
* Knowledge of CRM management - SAP/Salesforce/ServiceMax would be a plus.
* Ability to multi-task, set priorities, and manage time effectively.
What We Offer
* High-end and up-to-date tools to do the job well.
* On-site premium showroom (also the staff gym!).
* 25 days annual leave (increasing further with long service) plus UK Bank Holidays.
* Free parking.
* Free premium Italian coffee.
* Pension and Life Assurance scheme.
* Private Medical Insurance.
* Corporate Wellness Programme and wellness benefits.
* Retailer discounts portal and partner benefits.
* Employee Assistance Programme.
* Promoting from within is our first priority.
Equality and Diversity
Technogym is an equal opportunities employer. We welcome applications from all members of society irrespective of age, sex, sexual orientation, race, religion, or belief.
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