We are looking for a proactive and customer-focused Housing Options Officer to join our team, delivering frontline, customer focused service to residents in housing need.
Your responsibilities will include receiving and assessing housing applications, managing the Council’s Housing Register through the Hertsmere Homes Choice Based Lettings (CBL) scheme, and verifying shortlisted applications for nomination to housing associations and the private rented sector. You will handle enquiries from people approaching the Council for housing advice, providing initial support and where appropriate, referring clients to the Homelessness Prevention Team for ongoing casework. This is a varied and rewarding role that requires excellent communication skills, attention to detail, and a strong commitment to helping residents access safe and suitable housing solutions.
The right candidate will have at least 5 GCSEs (including English and Maths) and experience of working in a customer-facing role where you have provided clear advice both in person and in writing. You will bring strong problem-solving and negotiation skills, the ability to analyse and present information effectively, and a good general knowledge of housing issues such as allocations, homelessness, and housing advice. Excellent communication, IT proficiency, and the ability to work both independently and as part of a team are essential. A driving licence, access to a vehicle, and the ability to work occasionally outside of office hours are also required.
The post is offered on a permanent full time basis (36 hours per week).
Benefits include:
* 27 – 32 days annual leave (depending on length of Local Gvt Service) - plus all bank holidays
* Local government pension scheme
* Flexi-Leave (opportunity to accrue up to two days per month additional leave)
* Free gym membership
* Cycle schemes (Cycle to Work Scheme and free Beryl Bike rides for staff)
* Free wellbeing benefits (such as lunchtime yoga, flu jabs, health MOT)
* Employee Assistance Programme
The Council operates a hybrid working system where employees may work up to three days per week from home.
Closing date: Tuesday 9th September
No Agencies – Direct Applications Only