Overview
Scania Financial Services
Job Title: Administration Team Leader
Salary: Starting from £36,000 plus an excellent benefits package
Location: Milton Keynes/ Hybrid
The Administration Team Leader plays an important role in motivating & guiding the team to achieve business objectives, under the direction of the Contracts Manager. The role involves a mix of leadership, operational management & performance supervision. These roles exist to ensure that the Business Administration & Customer Administration Teams provide an excellent service, whilst meeting strict deadlines in line with business needs.
In this role you will:
* Work closely with the Contracts Manager to support the smooth day-to-day operation and guidance of the Administration team, fostering a positive and supportive environment.
* Thoughtfully plan and balance team workloads, ensuring tasks are delegated fairly and that everyone feels empowered and supported to succeed.
* Encourage strong collaboration across teams and departments, building connections that help achieve shared goals with openness and understanding.
* Handle customer concerns with empathy and professionalism, ensuring responses are timely, respectful, and aligned with our service standards to create positive resolutions.
* Oversee the full settlement journey, from early quotations to finance lease sales, maintaining accuracy and a smooth experience for all stakeholders.
* Lead the development and refinement of policies and workflows, focusing on continuous improvement and efficiency while nurturing a culture of adaptability and growth.
* Provide attentive support during end-of-contract processes, proactively communicating with customers to ensure they feel informed and cared for as their contracts approach expiration.
About you
* Business Perspective: Using an understanding of business issues, processes and outcomes to enhance business performance.
* Team Management: Managing others to ensure their work contributes to organisational goals. Developing individuals, building teams and applying workplace policies.
* Communication: Listening and communicating openly, honestly and respectfully with different audiences, promoting dialogue and building consensus.
* Customer Focus: Providing service excellence to internal and/or external customers.
* Adaptability: Recognising the need for change, being open to new ideas and methods, and championing transformational change within the organisation and beyond.
About you continued: If you’re interested in this role we’d love to hear from you.
Closing date: 29.10.25 - Please note, the closing date for this role is subject to change pending volume of applications
Next steps:
1. If you like the sound of this position, please apply today.
2. A member of the Scania Recruitment team will contact you to discuss your application.
3. If you are successful at that stage, you will be invited to have a conversation with the hiring manager.
We understand that every candidate is unique, and we strive to accommodate your needs. If you require any adjustments during the application process, please reach out to our Recruitment Team, we’ll be happy to discuss these with you.
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