The Costa Coffee Store Manager will be responsible for ensuring health and safety standards within the store, safeguarding customers, team members, and visitors, while staying current with relevant legislation and guidelines.
Key Responsibilities
1. Own the store’s results and success, leading the team to deliver an exceptional coffee experience to every guest.
2. Ensure brand standards are consistently met by opening, closing, and operating the store in accordance with Costa policies and procedures.
3. Manage stock and ordering systems for food and consumables to maintain 100% supply and achieve budgeted margins and profit.
4. Analyze financial and performance data to optimize store efficiency and profitability, while meeting all targets on the WINcard.
5. Control labor effectively to ensure optimal staffing levels.
6. Hold regular team meetings and communicate key information and initiatives using appropriate channels such as team meetings, shift briefings, and communication tools.
Professional and Personal Competencies/Qualifications
* Management experience in a customer-facing or hospitality environment.
* Passion for the brand and delivering excellent customer service.
* Experience managing budgets, including labor and controllable costs.
* Professional role model with a strong work ethic.
* Excellent communication skills with effective delegation abilities.
* Ownership of results and a drive to exceed targets.
* Strong planning, organizational, and coaching skills with an inclusive leadership style.
The Company
ISS is a global leader in workplace and facility management, connecting people and places to improve how the world works. We understand the user experience through daily collaboration with our customers.
Our solutions, high standards, and caring team help our clients achieve their goals, whether in healthcare, innovation, or transportation. We are committed to conducting business responsibly and value diversity and inclusion, welcoming applicants from all backgrounds.
Join us for a challenging and rewarding career where you can develop, grow, and make a difference. At ISS, everyone has the opportunity to thrive in a diverse and inclusive environment.
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