Position: Lead Worker
Type: Full-Time (37.5 hours per week) Monday to Friday, 9 am to 5 pm
Duration: Initially until 9th August 2024
Pay: £16.40 per hour + Holiday Pay (£18.38 per hour) or £20.00 via umbrella
Location: Pan-London (Regular travel across West, South, and East London, Hybrid working. Office based in Lambeth)
About the Role
We are seeking a dedicated Lead Worker to join our client's floating support team. This role involves providing expert casework and resource provision for service users, particularly supporting Assured RSI Tenants after they graduate from support services. You will contribute to implementing team aims and maintaining high service delivery standards in a complex and ever-changing environment.
Key Responsibilities
* Assessment & Intervention: Conduct initial assessments to identify client needs and provide brief interventions or refer to TST Support Workers for long-term support.
* Collaboration & Communication: Regularly communicate and share information with TST Service Commissioners, Housing Providers, Adult Social Care teams, and other relevant services.
* Supervision: Supervise volunteers and new colleagues within the TST, ensuring effective coordination and adherence to company standards.
* Case Management: Carry a caseload of clients, offering ongoing support and direction. Manage clients directly or coordinate support from other team members.
* Specialization: Provide expertise in areas such as mental health, substance misuse, offending, tenancy sustainment, outreach, hostels, resettlement, and learning and employment.
Additional Responsibilities
* Contribute to the effectiveness of the service and deliver high-quality, outcome-focused services.
* Coordinate team activities, ensuring high standards in service delivery to both service users and stakeholders.
* Provide accurate information, reports, and analysis to Lead Managers or Senior Practitioners.
* Regularly review service delivery effectiveness and incorporate feedback from service users and stakeholders.
* Contribute to the development and implementation of the annual work plan.
* Promote best practices, including person-centred support planning and effective casework management.
* Represent the team at external meetings when required.
* Ensure compliance with company policies, procedures, and regulatory frameworks.
Requirements
* Essential: Previous experience in homelessness support.
* Desirable: Experience supervising volunteers or colleagues in casework.
* Strong understanding of support services for vulnerable individuals.
* Knowledge of key working approaches and case management.
* Understanding of the complex issues contributing to homelessness and the needs of homeless individuals.
* Ability to work independently while remaining accountable to line management.
* Excellent written and verbal communication skills.
* Ability to build strong working relationships with service users, colleagues, and stakeholders.
How to Apply
If you are interested in this opportunity, apply now! Or refer someone who might be suitable.
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