About Us
At The Coffee House, we're more than just a coffee shop—we're a community hub where great coffee meets great experiences. Founded in
2011 by two brothers with a vision for premium, locally-driven coffee culture, we remain proudly independent. We roast our coffee in-house,
prepare our food in our central Warrington facilities, and deliver fresh to our stores daily.
As we gear up to expand to 40 stores by the end of 2025, we're looking for a driven and personable IT Support Engineer to join our growing
team at our Warrington head office.
The Role
As our IT Support Engineer, you will be pivotal in ensuring our IT infrastructure supports business growth. You'll work closely with key
stakeholders to maintain technical systems, manage store IT setups, and solve technical issues as they arise.
Key Responsibilities
● Provide hands-on IT support, including infrastructure setup and troubleshooting.
● Establish and manage an IT Help Desk ticketing system to track and resolve technical issues.
● Coordinate all IT setup and readiness for new store openings.
● Manage asset tagging, tracking, and the wider IT asset register.
● Identify and mitigate data security risks; ensure compliance with internal policies and industry best practices.
● Use tools like DOMO to create interactive dashboards and visual reports.
● Collaborate with cross-functional teams to deliver data-driven solutions and reporting.
What We're Looking For
● Proven experience in an IT support-related role.
● Experience with API development and system integrations would be advantageous.
● Experience with Jamf and Meraki systems would be advantageous
● Strong analytical mindset and attention to detail.
● Ability to manage multiple priorities in a fast-paced environment.
● Full UK driving licence (essential due to occasional travel to store locations).
Why Join Us?
● Be part of a fast-growing, independent company that values innovation and community.
● Work in a collaborative and forward-thinking environment.
● Influence real business decisions with your insights and expertise.
● Enjoy great coffee… every day
Ready to brew something amazing with us? Apply today and bring your skills to the table at The Coffee House.
Job Types: Full-time, Permanent
Pay: Up to £30,000.00 per year
Work Location: In person