Tagged Resources client, an established supplier of ladieswear to the high street, seeks a confident, organised, hands-on Office Manager with thorough administrative and office assistant experience.
The Role:
* Oversee the day-to-day workflow of the Sales Office, ensuring smooth operations across all admin and order processing tasks.
* Manage and support two Sales Coordinators, providing clear direction, coaching, and ongoing development.
* Process new sales leads, assign new customers to agents, and manage new account applications via the website.
* Maintain accurate customer and agent records, ensuring all accounts are correctly assigned by region.
* Handle post-delivery queries, including invoice discrepancies, debit and credit notes, and overdue payment issues in collaboration with the Accounts team.
* Build and maintain strong customer relationships through phone, email, and face-to-face contact at trade shows and visits.
* Deliver excellent customer service with timely, personal, and professional communication.
* Provide data, reports, and insight to support the Sales Manager and Business Development Manager.
* Gather and share feedback from agents and customers to support product reviews, identify stock issues, and highlight non-sales concerns.
* Prepare all administrative elements around key trading periods (e.g. Christmas, Father’s Day, Mother’s Day).
* Monitor and manage stock levels for specific concessions, working closely with the merchandising and warehouse teams.
* Visit customers and concessions to review visual merchandising and identify sales opportunities.
* Assist with the preparation and attendance of trade shows and exhibitions.
* Act as the central communication hub for the Brands Division, keeping all departments informed of sales activity and updates.
Requirements:
* Experience working in both a sales office and a field-based environment.
* Line management experience.
* Good working knowledge of Microsoft Office, including Word, Excel, and Outlook.
* Confident and friendly when dealing with customers, both over the phone and face to face.
* Excellent attention to detail and accuracy.
* Self-motivated, organised, and able to work proactively.
* Strong team player with a positive, can-do attitude.
* Full, clean UK driving licence.
* Strong organisational skills and the ability to adapt to changes and tackle challenges efficiently and effectively.
* Ability to work calmly and efficiently under pressure.
* Strong attention to detail.
* Excellent IT skills, knowledge of Microsoft Office, Word, Excel, etc.
* Experience using a sales order processing system is a plus – full training can be provided.
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Please be aware the duties listed above are an interpretation of the role and do not form any part of your employment contract. Please ask the interviewer any questions about the role that you wish to clarify.
Tagged Resources Limited acts as an employment agency. We have 25 years of Recruitment and Industry experience, working with Retail and Supply Chain markets and have various positions available. If this vacancy does not suit your experience and you are looking for a suitable role, please look at our website or follow us on social networking sites. All are updated daily.