About the Role
and our Ideal Candidate
1. Allocations across the in-house repairs team, People and Places, MTD and in partnership with Housing Advice Service (previously Encompass
2. Oversee officers responsible for voids repairs delivery from subcontractors
3. Uphold SHPs Values, Behaviours and Leadership expectations at all times
4. Oversee and monitor that properties are allocated and let efficiently, to the organisation's voids and lettings standard.
5. Liaise with the in house repairs service and subcontractors to ensure that timescales for completing routine and major voids works are strictly adhered to and actively challenge poor performance.
6. Completion of KPI’s, ensuring full reconciliation and validation is completed with effective holistic commentary developed.
Our Ideal Candidate
Essential Experience:
7. Extensive track record of managing the multiple functions of the voids, allocations and lettings process for a social housing provider.
8. Proven record of managing a high performing team in voids, allocations and lettings.
9. Comprehensive understanding of working within a choice based lettings environment.
10. Budget management experience with forecasting competency.
11. Excellent communication skills with the ability to influence at all levels and having challenging conversations.
12. Ability to prioritise, make decisions and provide clear leadership for staff.
13. Strong influencing and negotiating skills with decision makers, both within and outside the organisation.
14. Experience of motivating, coaching and developing staff within dispersed teams.
15. Good understanding of housing and landlord regulatory and compliance requirements
Desirable:
16. Managed a team that has delivered top quartile performance in voids and lettings processes.
17. Ability to work confidently with IT software packages, eg Google, Microsoft Word, Excel etc and bespoke Housing Management systems such as Northgate and a choice based letting system.
Our offer
Colleagues at SHP take pride in delivering on our priorities and find working with us hugely rewarding. In turn, we strive to reward our colleagues fairly and roles are regularly reviewed to ensure pay reflects the responsibilities of the individual in line with our seven pay bands.
Colleagues are encouraged to work flexibly, a good work-life balance is key for us and our key benefits are:
18. Membership of the – a career average scheme where employees contribute between 5.5% and 12% but more importantly we as the employer make a generous contribution.
19. Annual leave of either 26 or 33 days per year plus paid time off on bank holidays.
20. Simply Health Cash Plan which allows colleagues to claim cashback on dental, optical, consultations and scans.
21. Confidential support from a 24/7 Employee Assistance Programme.
Application process
Before applying please refer to the job profile and ensure you meet the essential criteria. You will then need to complete the online application form, adding a supporting statement addressing how you meet the criteria outlined in the job profile.
Sutton Housing Partnership is an accredited Disability Confident Employer. We are signed up to the government’s Disability Confident scheme and have been recognised as a Disability Confident Employer since. We guarantee to interview all disabled applicants who meet the minimum criteria for the advertised role and ensure that our recruitment and selection process is inclusive and accessible.
Important Information - Criminal Records This post is exempted under the Rehabilitation of Offenders Act and as such appointment to this post will be conditional upon the receipt of a satisfactory result to a check of police records via Disclosure and Barring Service (DBS). The Disclosure and Barring Service (DBS) helps employers make safer recruitment decisions and prevent unsuitable people from working with vulnerable groups, including children. It replaces the Criminal Records Bureau (CRB) and Independent Safeguarding Authority (ISA). Job Profile