Main area Acute Medicine Grade NHS AfC: Band 2 Contract Permanent Hours Full time - 37.5 hours per week (37.5 hours per week) Job ref 216-SF-M7597229
Employer University Hospitals Plymouth NHS Trust Employer type NHS Site Medical SDEC Unit, Level 6 Town Plymouth Salary £24,465 Per Annum Salary period Yearly Closing 26/12/2025 23:59
Medical SDEC Ward Clerk
NHS AfC: Band 2
Job overview
Vacancy has arisen for a full time Ward Clerk to work in The Medical SDEC Unit. The successful candidate(s) will be part of a flexible rota, the rota will consist of 12 hour shifts which include a rotation of weekends and bank holidays.
Bank Holidays & Weekends are paid at an enhanced rate.
The Ward Clerk team provide a comprehensive multi-faceted, administrative function to the unit, supporting Nursing and Medical staff in the smooth day-to-day running. Cross cover of other wards / units in the service line is essential.
***Preference will be given to internal Trust staff, as well as ‘ Priority ’ and 'At Risk' status including NHS At Risk staff throughout Devon who are able to display recent relevant experience as dictated by the Person Specification.***
Main duties of the job
The successful candidate will be educated to GCSE standard or equivalent alternatively, previous demonstrable experience working on a reception or within a clerical role. Candidates should have demonstrable experience of dealing face to face with the general public and difficult customers / patients, working within a pressurised environment and able to deal with telephone and email enquiries.
The post is interesting, varied, and requires an ability to work both independently and as a member of the wider team. Applicants should have a mature and responsible attitude with a good sense of humour and be able to demonstrate good written and verbal communication skills.
Training is provided for the various information technology systems used within the Cluster Group.
Working for our organisation
We are a people business – where every member of staff matters and can make a difference. Patients are at the heart of everything we do. Joining University Hospitals Plymouth NHS Trust means becoming part of a team of dedicated staff, who are committed to leading the way through innovation, clinical excellence and great customer care. The Trust has great opportunities for career development in a highly progressive working environment. We offer all of this in a vibrant, modern city with a historic reputation for adventure. PLEASE NOTE THAT ALL COMMUNICATION WILL BE ELECTRONIC, PLEASE CHECK YOUR EMAIL ACCOUNT REGULARLY. If you have any issues with applying online and need additional support including reasonable adjustments with the application process please contact the recruitment team on 01752 432100. We recognise that work life balance is important for our colleagues and so we invite requests from applicants around less than full time/flexible working for our advertised roles. Please contact the recruiting manager to discuss this prior to your application submission. We commit to giving this full consideration in each case. We encourage people from diverse backgrounds to apply for our roles, as diversity strengthens our teams. It is sometimes necessary to close vacancies before the closing date. If you have not heard from us within 4 weeks of the closing date, please assume that you have not been shortlisted.
Detailed job description and main responsibilities
* Check patient details on admission and update on iPM as necessary.
* Manage enquiries, including telephone enquiries in conjunction with and under the direction of nursing staff.
* Maintain hospital notes in accordance with the University Hospital Plymouth policies.
* Entering admissions and discharges on SALUS and/or iPM, System One and CRIS, including ward transfers, clinical transfers and speciality transfers, updating patient information where necessary.
* Tracing of notes in and out of the ward using the computerised tracing system.
* Ensure notes are filed correctly when patients are discharge/transferred or taken to bereavement services.
* Notify GP in the event of a patient death.
* Ensure all faults are reported to Estates for repair in a timely fashion.
* Make up admission packs, etc. as appropriate.
* Distribution of post and re-directing of mail.
* Work closely with medical staff and with other members of the disciplinary team.
* To request transport as required.
* To book new and follow-up appointments for patients as required.
* To ensure notes are available for Clinical Coding following discharge.
* Other duties, which may be allocated by the Ward Manager/Directorate Support Manager.
* Will be required to use a variety of systems such as CRIS, System 1, iPM and SALUS
* Booking hot clinic appointments.
For further details please see attached JD&PS.
Person specification
QUALIFICATIONS
* GCSE’s 9-4 (A-C) in Maths & English and NVQ level 2 in either business administration or related subject or equivalent demonstrable experience
KNOWLEDGE & EXPERIENCE
* Demonstrable experience of dealing face-to-face with the general public and difficult customers/patients
* Previous clerical/admin demonstrable experience within a Primary Care Trust
* Proven knowledge of hospital systems
APTITUDE & ABILITIES
* Good communication skills, written and verbal, with ability to demonstrate fluency, clarity and effectiveness at all levels.
* Able to utilise own initiative
PLEASE NOTE THAT ALL COMMUNICATION WILL BE ELECTRONIC, PLEASE CHECK YOUR EMAIL ACCOUNT REGULARLY INCLUDING YOUR JUNK FOLDER.
If you need support with the online application process or require reasonable adjustments with the application and/or interview process please contact the Recruiting Manager for this post.
We recognise that work life balance is important for our colleagues and so we invite requests from applicants about less than full time/flexible working for our advertised roles. We recommend contacting the manager of the role prior to applying and we commit to giving requests full consideration.
We welcome and encourage applicants who identify with all protected characteristics to apply for our roles. We believe that diversity strengthens our teams and improves our patients' experience. At UHP we aim to create an inclusive workplace and hospital where everyone feels they belong and included.
It is sometimes necessary to close vacancies before the closing date. If you have not heard from us within 4 weeks of the closing date, please assume that you have not been shortlisted. Providing false information is an offence & could result in the application being rejected or summary dismissal/police action if an applicant is successful.
Please note that if you are successful in your application & accept the position you agree that the Staff Health and Wellbeing Department can access your health records from your current/previous employer in order to check the status of your inoculations & screening tests. This is an automated process & the information will only be used for these purposes prior to your taking up the position with us.
For Doctors Roles:
Unsolicited CVs and Candidate Profiles/Details
University Hospitals Plymouth has a commitment to sourcing candidates directly and as such we do not accept speculative CVs from agencies.
We do, however, work with a defined list of preferred HTE Framework suppliers who may be invited to support us in sourcing candidates for particular roles.
In line with our preferred supplier list, we only pay agency fees where we have a signed agreement in place and an agency has been instructed by a member of the Trust’s Medical Workforce team.
We do not pay agency fees where speculative and unsolicited CVs are submitted to the Trust or Trust employees by any other means than the official route above. Where this is not observed the Trust reserves the right to contact these candidates directly and initiate discussions without payment of any agency fee.
Any candidate details (whether written or spoken) or CVs that are referred directly will not constitute an introduction. The Trust will under no circumstances be responsible for any recruitment fees in relation to these contacts.
Submission of any unsolicited CVs, candidate’s details and/or proposals to the Trust will not be considered further and will be deemed evidence of full and unlimited acceptance of this Agency Protocol.
In order to establish and maintain good working relationships with the Trust’s agency suppliers, we ask that this Protocol is adhered to and thank you for your co-operation.
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