Our client is seeking an experienced Housing Review & Complaints Officer to lead on statutory housing and homelessness reviews and manage corporate complaints within the Housing & Public Protection Service.
The Role
Investigate and determine statutory reviews under Part 6 & Part 7 of the Housing Act.
Conduct applicant interviews, gather evidence, and produce legally robust decisions.
Log, coordinate, and respond to complaints, ensuring accuracy and timely resolution.
Quality‑check responses and track improvement actions.
Provide training to Housing Options staff on legislation, case law and best practice.
Analyse H‑CLIC data and support accurate reporting.
Liaise with MPs, councillors, partner agencies and internal teams.About You
Strong knowledge of homelessness and allocations legislation.
Experience in housing casework, reviews, or complaint handling.
Excellent investigative and decision‑writing skills.
Confident communicator with strong attention to detail.
Ability to manage a varied caseload independently.Desirable: experience with Jigsaw, H‑CLIC, and local authority housing services