Overview
At Big Motoring World, we are BIG on what matters to both our staff and customers. We are one of the largest and fastest growing car supermarket groups in the UK and we pride ourselves on providing a class-leading customer experience. We are seeking a customer focussed leader, ready to maintain a professional and efficient handover team for our customers, when collecting their newly purchased vehicles.
Like our name suggests, we do everything BIG. BIG choice, BIG footfall and BIG opportunities to progress your career.
Responsibilities
* To ensure your team provides a professional, friendly and efficient handover service to customers collecting their newly purchased cars, upholding a positive customer experience
* Ensure staff within your team thoroughly check deal files to ensure that all relevant paperwork and monies have been received and required checks completed before releasing the car
* Complete paperwork for part exchanges as applicable together with your team
* Use online websites to tax the customer’s vehicle (or provide V62 form and relevant advice) and offer customer facilities to arrange their insurance
* Manage the handover process, ensuring your team runs through any necessary information to ensure the customer is fully satisfied and safe to drive from site.
* Ensure customers are kept informed of the transaction progress by your team, including appointment follow ups and confirmation calls
* Build relationships with customers with a view to anticipating future business and strengthening the Company’s reputation within the marketplace
* Auditing team’s paperwork to maintain high levels of accuracy
* Communicate clearly, proactively and professionally to customers, your team, management and colleagues alike and treat everyone with respect
* Staff development, training and managing holiday calendars to ensure continual cover
Qualifications
* Must have a valid, clean, full UK licence
* A team leader that loves putting the customer first and strives to deliver exceptional service
* A well-presented, confident individual who is comfortable communicating to a diverse customer base
* Good communicative skills (oral and written)
* Strong organisational skills
* Honesty and integrity
* Demonstrates a flexible approach to work that is focused on besting the job done
* Acts proactively to add value and follows up to ensure problems remain solved.
* Team player
* Effective time management and flexibility in working patterns needed
* Literate, numerate and proficient computer skills
* Management Experience
Career progression and benefits
* Career progression: We’re passionate about promoting from within. With thorough training across all our roles, you will have the opportunity to advance into senior roles and management positions.
* BIG Rewards: Get exclusive discounts from hundreds of retailers, team nights out and much more!
* Amazing facilities: You’ll be working in our state-of-the-art, brand-new building. On-site parking available.
Additional information
Schedule: 10 hour shift
Licence/Certification: Full Manual UK Driving Licence (required)
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