Chelmsford, Essex • Full-time • Permanent • up to £60,000 per year • Reporting To: Directors • Department: Workshop • Hours: Monday to Friday, 8:00 am to 5:00 pm and 1 in 3 Saturday’s 8:00 am to 1:00 pm
Role Overview
The Aftersales Manager oversees the service department and is responsible for controlling costs, building a loyal clientele, and setting and achieving targets. The role ensures all customer service concerns are addressed promptly and professionally, that all vehicle service and repairs are performed to the highest quality standards, and that the department operates efficiently and profitably.
The Aftersales Manager leads and develops technicians and support staff; establishes and monitors key performance indicators; and implements processes to improve productivity, customer satisfaction, and retention. This position ensures compliance with dealership policies, manufacturer requirements, and safety regulations while fostering a positive, customer-focused, and high-performing service culture.
Duties & Responsibilities
* Oversee daily operations of the service department to ensure efficiency, profitability, and high customer satisfaction
* Supervise the team within the service department, monitoring their performance when delivering customer service
* Lead, coach and manage technicians and support staff
* Encourage all staff within the department to keep up to date with relevant training offered by automotive manufacturers
* Keep directors informed of progress against company targets, market trends and future actions required to maximise performance
* Any other reasonable duties assigned by management
Person Specification
* Previous experience as a service manager or similar, relevant experience
* Extensive technical background with management training
* Strong communication skills to deal with customers, employees and vendors
Why Join Saxtons?
At Saxtons, you’ll be part of a forward-thinking team that values innovation and excellence.
* Industry Leadership: Join the UK’s No.1 prestige dealership, setting benchmarks in automotive retail and customer experience.
* Career Growth: Benefit from clear progression opportunities and ongoing professional development.
* Collaborative Culture: Work in a dynamic team that values creativity, teamwork, and fresh ideas.
* Innovation: Be part of an environment that embraces new technologies and challenges the status quo.
* Impact: Contribute to strategies that enhance customer experiences and strengthen our brand presence.
Job Types: Full-time, Permanent
Work Location: In person
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