Overview
As a Quality Business Partner, you will play a key role in embedding and sustaining high-quality, person-centred care across our services. You will be a visible, proactive presence across the region, working closely with operational teams, individuals we support, and senior leaders to ensure compliance, promote continuous improvement, and deliver measurable outcomes.
This role will involve regular travel to services across the North-West and Midlands.
Key Responsibilities
Quality Assurance & Improvement
1. Lead the delivery and continuous development of the Quality Assurance (QA) process across the region.
2. Monitor and mitigate risks by conducting quality reviews, analysing incidents, and sharing learning across teams.
3. Prepare clear, evidence-based QA reports, action plans, and recommendations for service and regional leadership.
4. Oversee the regular audit programme and ensure alignment with organisational standards and national regulations.
Positive Behaviour Support (PBS)
5. Work closely with the PBS team to embed systems that support functionally equivalent behaviours and proactively reduce incidents.
6. Promote the application of Applied Behaviour Analysis in practice and training.
Person-Centred Practice & Expert by Experience
7. Partner with individuals we support (Experts by Experience) to assess service quality and safety.
8. Ensure care delivery aligns with CQC standards, our internal policies, and sector best practices.
9. Support people in shaping their care, including staff recruitment and goal-setting.
Outcomes & Continuous Development
10. Support services in setting, tracking, and achieving meaningful personal outcomes.
11. Implement tools to capture outcome data and analyse trends to inform improvement strategies.
12. Develop outcome measurement systems that reflect what truly matters to the people we support.
Governance, Compliance & Innovation
13. Collaborate with the Head of Quality and other Business Partners to ensure consistency across regions.
14. Investigate incidents, complaints, and quality concerns, identifying root causes and implementing improvements.
15. Support the roll-out and optimisation of paperless care systems (., Nourish).
16. Ensure risk management plans are in place, using proactive, active, and reactive strategies (PBS, CPI).
Service Development & Strategic Planning
17. Translate strategic quality goals into operational excellence across new and existing services.
18. Ensure new services are embedded within robust governance frameworks from the outset.
19. Contribute to strategic quality improvement initiatives and help secure external recognition for our person-centred approach.
Person Specification
RequirementEssentialDesirableEducation/Qualifications2:1 Degree or equivalentGCSE (or equivalent) Grade B/6 in English & MathsIndustry-specific qualificationsExperience & SkillsSenior-level experience in health or social care (public/private/independent sector)Strong understanding of CQC and regulatory frameworksBackground in quality management and service improvementExperience managing projects within health/social carePolicy development and audit experienceAttributesHighly organised and self-motivatedExcellent verbal and written communication skillsStrong interpersonal and stakeholder engagement skillsInnovative thinker with a proactive approachPassionate about rights-based, person-centred supportOther RequirementsFull UK Driving Licence (or equivalent)Right to work in the UK
What We Offer
20. A supportive and values-driven working environment
21. Regular professional development opportunities
22. Opportunities to shape and influence service quality at a strategic level
23. £3,000 annual car allowance
24. Flexible, field-based working with autonomy
If you are passionate about quality care and want to make a meaningful difference in people’s lives, we’d love to hear from you.
AC2