Kick ICT Group Kick ICT Group is one of the fastest growing providers of IT Services in the UK, with a talented and highly skilled team that provide outstanding service and value to our customers. We pride ourselves on our commitment to providing outstanding IT solutions, services and support. Yet we believe that it's how we work with people that is most important to us. Kick ICT are proud to be one of the few Microsoft Partners in the UK to hold all six of Microsoft's industry recognised Solutions Partner designations. While these designations are technical in nature, they also speak to something bigger: our ongoing investment in the knowledge, tools, and people needed to deliver outstanding service and support. Why join Kick? At Kick, our culture is built on a foundation of collaboration, innovation, and respect. We foster an environment where every team member feels valued and empowered to contribute their unique perspectives and skills. Our commitment to continuous learning and development ensures that our team stays at the forefront of technological advancements. We believe in maintaining a healthy work-life balance, encouraging creativity, and celebrating our successes together. Our open and inclusive atmosphere promotes teamwork and drives us to achieve our collective goals. Because a stronger team is an inclusive one. We believe diverse perspectives make for better ideas, stronger collaboration, and more innovative outcomes. We’re building a culture where everyone feels heard, valued, and empowered to thrive — no matter their background, identity, or experience. The Role JOB TITLE: Technical Field Engineer BASE LOCATION: Bellshill (on-site) SALARY: Up to £26K Depending on skills and experience Company vehicle WORKING PATTERN: Permanent I Full-time (35 hours per week) ROLE PURPOSE: As a Field Engineer, you’ll be the face of Kick on-site with our customers, delivering high-quality technical support and service across a broad range of IT environments. You’ll diagnose and resolve hardware, software, and networking issues, ensuring minimal disruption to customer operations while maintaining our high standards of service delivery. Working closely with the Helpdesk, you’ll take ownership of troubleshooting, installations, and maintenance. This role is ideal for someone who enjoys variety, autonomy, and customer interaction, while developing their technical expertise within a growing managed service provider. Key Responsibilities · Attend customer sites to deliver technical support, fault diagnosis, and issue resolution across desktop, server, and network environments. · Provide professional, customer-focused service, representing Kick in line with our values and service standards. · Work closely with the Service Desk to ensure incidents are resolved quickly and effectively, escalating when required. · Carry out hardware installations, upgrades, and repairs including PCs, laptops, printers, and network equipment. · Configure and maintain routers, switches, firewalls, and Wi-Fi access points. · Maintain accurate and timely documentation of site visits, equipment, and resolutions. · Assist with workshop-based repairs and equipment preparation when required. · Contribute to continuous improvement by identifying recurring issues and recommending preventive measures What do I need? Essential · Minimum 2 years’ experience in a technical support or field engineering role. · Strong troubleshooting skills across Windows desktop and server environments. · Experience configuring and supporting network switches, firewalls, and Wi-Fi. · Excellent customer service skills with the ability to communicate effectively at all levels. · Full UK driving licence and willingness to travel to customer sites across Scotland. · Strong organisational skills and the ability to work independently. Desirable · Relevant IT certifications such as CompTIA A, Network, or Microsoft certifications (e.g. MCP, MCSA). · Experience supporting Fortigate Firewalls and Unifi Wireless equipment · Knowledge of virtualisation technologies (VMware, Hyper-V). · Experience working for a Managed Service Provider (MSP). Benefits · 30 days holiday, rising by 1 day per year after 2 years service (prorated for part-time employees) · An additional days annual leave for your birthday, which can be taken within your birthday month · Private healthcare with access to 24/7 Digital GP and gym discounts · Salary sacrifice pension scheme · Salary sacrifice EV car scheme · Life insurance up to 2x your salary in the event that the worst should happen · Enhanced maternity, paternity and adoption leave · Access to discount of up to 47% on childcare costs throughout our partnership with Yellownest · Cycle to work scheme · Access to our BHN Benefits portal which provides the below; Ø Home & Tech scheme to purchase items from Currys and/or Ikea Ø Retails discounts from over 100 high street stores Ø bYond cashback card · Social events throughout the year · Eligibility to receive £500 reward as part of our Excellence Award scheme · Discounted access to LivingWell Health Club (Bellshill) · Access to wellbeing support through our external partners, including support with your financial wellbeing · Opportunity to take part in company sponsored volunteering days throughout the year to give back to the local community