Salary: £30,000 - 45,000 per year Requirements: 4 years audio-visual experience in installation, onsite, or tech support Ability to terminate cables, particularly Cat5/6, RS232, and Audio TRS Knowledge of audio room acoustic optimization within various environments Effective communication skills at all levels, especially client-facing Good numeracy and written skills Organized with the ability to prioritize workload while dealing proactively with clients Quick response to service desk tickets Ability to work individually and as part of a team Good timekeeping and professional appearance Fully compliant with The Health and Safety at Work Act 1974 Clean driving license and current passport holder AVIXA CTS certification Networking knowledge, especially identifying issues regarding Dante/AES67 in respect to QoS/PTP/IGMP (desirable) Crestron P101, Extron School of AV, Cisco CCIP, and Microsoft Teams core skills (desirable) Responsibilities: Provide field-based service and support to clients Service and support audio-visual, video conferencing, pro audio, and control equipment Diagnose faults, remove, repair, test, implement, and operate audio-visual, video conference, display, and presentation tech Carry out preventative maintenance visits and train end users as needed Perform post-implementation fault finding, testing, and repair of audio-visual equipment Ensure site cleanliness and adherence to rules and H&S procedures Provide adhoc on-site tech cover for annual leave and sickness Complete post-job and PM reports Provide phone and email tech support Conduct product research and development for client requirements Continue personal development plan and applicable training Maintain awareness of IMS and Quality Policy Technologies: Cisco Support Firmware Hardware Scala More: We are a leading audio-visual solutions provider, dedicated to delivering exceptional service to our clients. Our team is located in Maidenhead, and we value initiative and collaboration. Offering a competitive salary up to £45K based on experience, our benefits include 28 days holiday plus bank holidays, a car allowance, a matching pension scheme after one year of service, and health coverage after 6 months. We also provide a bonus scheme tied to company performance and a daily drink allowance. Join us as we strive for excellence in every project. last updated 10 week of 2026