General Manager
Location: North Yorkshire
I am recruiting on behalf of a prestigious client in North Yorkshire for an experienced and driven Hospitality General Manager to lead the delivery of best-in-class hospitality across a unique and diverse setting.
This is an exceptional opportunity for a dynamic hospitality professional who combines commercial acumen with inspirational leadership and a passion for outstanding guest experiences.
The Role Reporting to senior leadership, you will support the long-term vision of the business by delivering exceptional hospitality standards across all front-of-house operations. You will lead and develop a high-performing team, drive profitability, ensure compliance, and create a positive and engaging working environment.
Key Responsibilities People Leadership
Act as a role model, setting high standards of professionalism and service
Recruit, develop, appraise and grow a motivated hospitality team
Foster a positive, fun and high-performing workplace culture
Customer Experience
Ensure exceptional customer satisfaction across all areas of the estate
Champion swift, knowledgeable and efficient service standards
Drive seasonal product offerings and innovation
Collaborate with the wider estate team to deliver events and experiences
Financial Performance
Prepare and deliver achievable sales and EBITDA budgets
Manage rotas to achieve target wage costs
Control procurement and cost lines in line with budget
Lead the team in achieving weekly sales targets
Oversee stock management, monthly stocktakes and KPI delivery
Operations & Compliance
Ensure adherence to standard operating procedures
Maintain a safe working environment, including risk assessments and annual reviews
Oversee maintenance and servicing of operating equipment
Promote staff wellbeing across departments
Ensure full compliance with statutory requirements, reporting and training
Maintain 5-star EHO standards within kitchen operations
Take ownership of legal compliance and operating standards across FOH areas
About You Proven senior leadership experience within hospitality (estate, hotel, venue or premium hospitality environment preferred)
Strong financial and commercial awareness with P&L responsibility
Demonstrated experience driving customer satisfaction and team engagement
Excellent organisational and compliance management skills
A hands-on, proactive approach with high attention to detail
Passion for delivering exceptional service standards
Whats on Offer Opportunity to work within a prestigious and unique estate environment
Leadership role with real autonomy and influence
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