Retail Assistant
Hours: 37.5 Hours over 5 days including Saturdays
Start Date: Immediately 2025 Starting Salary: £26,500
Location: Humes Outfitters, St Andrews
Humes Outfitters is an established award-winning, family run business with a successful online business and now three busy retail premises in Kelso, Scottish Borders, Alnwick, Northumberland and St Andrews, retailing quality country clothing and priding ourselves on offering premium quality brands along with exceptional customer service.
Job Purpose
To deliver the highest standards of retail experience to customers in a unique and busy omni-channel retail business, where superior customer service skills, the ability and confidence to navigate computer systems and a drive for the highest shop floor standards is vital. To support the senior management team based in Kelso by overseeing daily tasks, supervising and monitoring staff, handling customer issues, maintaining shop floor standards and overseeing website dispatch, working closely with the online team remotely.*
*Full training will be provided.
Core Job Duties:
Overseeing
· Supporting and working closely with the senior management team based in Kelso
· Ensuring daily/weekly/monthly tasks are completed
· Ensuring shop floor standards are maintained to the highest level, including housekeeping tasks
· Point of escalation between staff and customers and senior management
Customer Service
· Build relationships with customers
· Confidence in advising and styling
· Developing knowledge on products and brands to be able to assist with customer queries and offer advice
· Responsibility for processing cash and card payments and daily cashing up
· Ensuring shop floor standards are maintained to the highest level, including day to day housekeeping
· Demonstrate flexibility when required within the role and provide holiday and/or sickness cover
Online fulfilment
· Ensure all online orders are dispatched in a timely fashion
· Work closely with website team based in Kelso
· Confidence in computer systems
Merchandising
· Involvement in merchandising areas within the store to showcase new and existing lines. Using reports to improve sell through.
· Involvement in planning window displays to maximise exposure/marketing campaigns. Plan for specific upcoming events and new collections launching.
Stock management
· Conduct stocktakes
· House husbandry maintained to make sure stock is stored in correct conditions
Day to Day Responsibilities
· Working with a stock management system is a core part of the role to control stock throughout the business from merchandising to online order fulfilment
· Processing cash and card payments and daily cashing up
· Demonstrate flexibility when required within the role and provide holiday and/or sickness cover
· Work together with a small team
Skills and Interests
· Ability to pick up systems quickly and efficiently.
· Confidence in navigating computer systems including excel, word and supplier B2B sites
· Previous retail, customer service and sales experience (preferable)
· Exceptional communication and 'people' skills
· Desire to provide excellent customer service and a great personal shopping experience with a polite and helpful manner
· Motivated with excellent attention to detail
Benefits:
· Staff discount scheme
· Pension
· Working for a busy, family owned and independently run, award winning company with a strong commitment to the local area
To apply for this position, please forward your CV with covering letter, explaining why you would like to work with us to Rachel Thomson, Managing Director
Closing date for applications – 19th September 2025
Job Type: Part-time
Pay: From £26,500.00 per year
Benefits:
* Company pension
* Employee discount
Work Location: In person