Head of Operations
Location: Leicestershire, UK
Salary: Competitive + Benefits
Job Type: 45 hours per week (be flexible with your working hours)
Benefits: Flexibility / Car Allowance / Growth Opportunities / Pension Scheme / Free Car Parking / Competitive Salary Package.
Are you an operational leader with a passion for transport, people, and performance? If so then were looking for you!
As Head of Operations, you will take ownership of all day-to-day and strategic operational activities across the business. Reporting to the Managing Director, youll lead a diverse workforce across drivers, estates, compliance, and operational planning, ensuring the smooth, safe, and efficient deployment of the companys fleet across multiple sectors.
Key Responsibilities
Leadership & People Management
Lead and inspire teams across operations, driving, estates, and compliance
Oversee recruitment, onboarding, and retention strategies for operational staff
Conduct regular appraisals, performance reviews, and driver engagement sessions
Foster a positive, accountable culture focused on safety, service, and teamwork
Develop and track KPIs for punctuality, utilisation, safety, and reliability
Present monthly performance reports to senior leadership
Service Delivery & Planning
Ensure reliable, compliant delivery of all contracted services
Maintain 7-day operational cover through strategic rota and holiday planning
Manage real-time decision-making in the face of breakdowns, absences, or service disruptions
Compliance & Safety
Ensure adherence to all O Licence requirements and driver hours legislation
Maintain systems for tachograph data, vehicle compliance, and incident management
Lead investigations into accidents and incidents, reducing risk through retraining and oversight
Customer & Stakeholder Engagement
Uphold high levels of customer service across all team interactions
Manage escalated complaints and incidents in line with company standards
Person Specification
Proven senior leadership in transport, logistics, or a regulated operational environment
Strong working knowledge of transport legislation and compliance frameworks
Experience managing large, shift-based or 24/7 teams
High-level planning, forecasting, and real-time decision-making ability
Excellent communication and people management skills
Proficiency with operational tools and Microsoft Office
Please apply now to be considered for this fantastic opportunity with our growing client!
TPBN1_UKTJ