Night Customer Service Advisors
Working Hours: Your "fixed" shift will be 18.00 - 03.00, working 5 days per week including every other weekend.
Office based in Milton Keynes - Temporary to Permanent
Hourly rates:
£12.50 per hour from 18:00 - 23:00
£15.00 per hour from 23:00 - 03:00
Start Date: Tuesday 26th August
Training hours: Monday to Friday, 18:00 - 03:00 (for the first 4 weeks)
Important: You must be available for the full training period and have no holidays booked during this time.
The Role
We are looking for experienced and well-spoken individuals who have a passion for delivering great customer service. Previous experience in a similar role is desirable. You will be the first point of contact for customers from all over the world in a busy, high volume, supportive customer experience centre. You will play a key role in delivering exceptional service to all customers first time, every time.
Taking inbound calls/emails/Live chat messages from customers who want to place an order or have a query about an "in progress" order
Informing customers of deals and discounts available
Helping with all ad hoc enquiries i.e., where's my order, how much is delivery, returns policy, cancellations, and complaintsDuring the 3-month probationary period, you will work through Tate Recruitment on a timesheet basis (weekly pay). There will be no further probationary period upon you being made permanent and you will be rewarded with the company benefits from Day 1.
This role is office based during the 3-month probationary period but once you go permanent, you can apply for a Hybrid arrangement.
The Permanent Package
Salary: £25,517.41 per annum, with an additional 20% pay enhancement for hours worked between 23:00 and 03:00.
You can apply for hybrid-working.
Overtime available
28 days holiday, inclusive of Bank Holidays (increases with length of service)
Reward Vouchers
50% Discount
Cycle to Work Scheme
Access to discounted gym membership
Health Shield Cash Plan
Life Assurance
Fun, interactive break-out areas filled with pool tables, table tennis tables, vending machines, and free tea and coffeeIf you are interested, please submit your CV and we will contact you week commencing 28th July.
Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.
Tate is acting as an Employment Business in relation to this vacancy.
Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application