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IST Senior Support Worker NHS AfC: Band 4, St Albans
Client:
Location:
St Albans, United Kingdom
Job Category:
Other
EU work permit required:
Yes
Job Reference:
f9bfb17c6b79
Job Views:
4
Posted:
29.04.2025
Expiry Date:
13.06.2025
Job Description:
Main duties of the job include:
* Managing all incoming communications, including telephone, letters, and other forms of communication.
* Using information systems to establish the urgent status of potential new referrals.
* Managing day-to-day inquiries and requests for information.
* Working according to agreed pathways and protocols to support clinical advisors and management within the department.
* Working in a challenging and interesting environment with outstanding interpersonal and communication skills.
* Being computer literate, able to communicate directly with service users, and embodying the trust's values and behaviors during telephone communication.
* This role is key in our Single Point of Access service, and shift work is required.
* One of the key skills needed is the ability to handle telephone referrals effectively.
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