The Role
We are seeking an experienced senior supervisor/assistant manager to lead our small team and oversee daily store operations, enabling the founder to focus on business development. The ideal candidate will align with TGM’s customer service standards, providing exceptional, welcoming service. Previous experience managing or assisting in managing a specialty coffee shop is essential, with the ability to lead the team confidently and contribute to all aspects of the business. This role also involves multi-functional duties, including occasional kitchen baking and food prep.
Day-to-day duties will include:
1. Assisting in store, team, and customer management
2. Serving customers and maintaining high service standards
3. Opening and closing the store
4. Operating and programming the EPOS system
5. Ordering, stock management, stocktaking, and supplier relations
6. Managing recruitment and staff rotas
7. Training and developing team skills in an engaging manner
8. Maintaining health and safety policies in line with HACCP
9. Store maintenance, cleaning, and ensuring a positive, productive work environment
You
The ideal candidate is proactive, a problem solver, and hands-on. You possess a warm, outgoing personality, a positive attitude, and confidence in managing a small team and collaborating with the founder and kitchen staff. You take pride in working for a small, independent business with growth potential.
We seek a passionate hospitality professional with excellent attention to detail, skilled in food and drink preparation and service, and capable of managing workflow efficiently.
Essential qualities include:
* Leadership experience and passion for hospitality
* Friendly, welcoming demeanor and strong customer service skills
* Attention to detail in administrative and operational tasks
* Excellent time management and multitasking abilities
* Logical problem-solving skills
* Knowledge of health and safety legislation, allergens, and relevant procedures
* Hands-on approach and willingness to engage in all aspects of the business
* First-class coffee skills and training ability
* Understanding of P&L in hospitality
* Responsibility-taking in daily operations
* Good humor and team spirit
* Computer literacy (email, Excel)
* Fluency in spoken and written English; right to work in the UK
Preferred extras:
* Experience or interest in food preparation
* Food safety and hygiene certification
* First aid training
What we offer:
* Competitive salary with training opportunities
* Role development within a growing company
* Staff drinks, meals, and product discounts
* Flexible rota with regular weekends off
* Supportive team environment with socials and training
* Holiday entitlement and pension scheme, including Christmas week off
* A fun and rewarding workplace
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