Job Title: Health Claims Advisor Location: Tewkesbury Salary: Up to £28k DOE Type: Permanent, Hybrid option available after probation About the Role: Join our award-winning client as a Health Claims Advisor and be part of a supportive, dynamic team! In this role, you’ll be at the heart of customer service, helping clients navigate the claims process with care and professionalism. You'll manage inbound calls from customers, providing guidance on health-related claims—whether physical or mental health—using your empathy and excellent communication skills. You’ll receive full training to support your success in the role, but previous experience in customer service or claims handling will help you hit the ground running. A passion for health and well-being will further elevate your impact, making this an ideal position for those with an interest in improving others' lives through their work. Key Responsibilities: * Deliver exceptional customer service, offering clear and empathetic support to clients. * Investigate claims thoroughly to understand the health or injury issues, identifying potential underlying causes. * Manage incoming calls from customers wishing to file claims, ensuring a smooth and positive experience. * Update databases with accurate details and ensure all claims are handled according to guidelines. * Apply probing questioning techniques to assess the situation and determine the best course of action. What We’re Looking For: * Previous experience in customer service or claims handling, ideally in personal injury or insurance. * Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint). * Exceptional communication skills, both on the phone and in writing, with the ability to listen carefully and offer clear solutions. * A professional, respectful approach with both internal and external stakeholders. * A genuine interest in health, wellness, or related fields. Why Join Us? * Competitive salary (£24k-£28k DOE). * Hybrid working option after probation. * Comprehensive training and career development opportunities. * Work in a supportive, award-winning environment that values customer satisfaction. If you’re looking for a fulfilling role where you can make a difference in the health and well-being of others, apply now with your CV or give us a call for an informal chat! First Choice Recruitment are a privately owned independent Recruitment service provider, we act as an employment agency for permanent recruitment and as an employment business for temporary recruitment. Our service is a free and confidential service to work seekers