Overall Purpose of the Role:
* Maintain the current IT Network infrastructure:
o WAN
o LAN
o Wireless LAN
o VoIP / PSTN connectivity
o Perimeter security and remote access
o Load balancing
o Datacentre
* Contribute to the development of the existing network and suggest ways of improving existing technology, processes and documentation.
* Travel to sites in the UK and Ireland to perform reactive and preventative maintenance as required or directed.
* Work with other teams to ensure resolution of incidents / problems, always putting the customer first.
* Work within project teams to help design, implement and operate IT projects.
* Mentor and support junior members within the team.
Main Activities and Responsibilities:
* Design and implementation of network-based IT solutions.
* Provisioning and management of Yodel's datacentres.
* Installation and maintenance of branch office infrastructure.
* Definition of project work, including documentation and reported of project status.
* Installation, upkeep and maintenance of network cabinets and cabling.
* Configuration changes on networking equipment working within existing change processes.
* Independent pro-active monitoring and management of the network to identify and resolve potential issues as they arise.
* Independent resolution or escalation of all faults, liaising with third parties where necessary.
* To answer and resolve any support requests escalated to third-line level.
* Ensuring backups of all networking equipment.
* Liaising with suppliers and partners in the definition of projects, costing and delivery.
* Work under broad direction, capable of working without supervision. May, however, supervise the work of others.
* Inform technical stakeholders or project teams of any changes to systems or processes.
* Work across teams including Service Management, Technical Project Delivery and Solution Design ensuring excellent customer service and communication.
* Liaise with third party suppliers for solution implementation and ongoing support.
* Provide advice, support and technical expertise to own and other project teams and end users.
* Research and understand new and emerging technologies and make suggestions as to how these can be used to meet business goalsli>
* Liaise regularly with the Solution Design team to understand their work and the implementation pipeline.
* Proactively transition work from other teams, including Solution Design, into the Network Team.
* Provide excellent customer service to internal and external customers, including timely, professional communication.
* Resolve any incidents and requests in line within agreed service-level limits.
* Be patient, polite and approachable in all interactions with customers.
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