Overview
We're looking for a Systems Support Technician to join our Business System Team.
Location: Flexible and remote working options available.
Hours: 37.5 hours a week, Monday to Friday.
Contract: Permanent, Full-Time
Responsibilities
* Ensure the effective operation of business systems by providing technical system support to a range of systems.
* Carry out system administration and coordination tasks and handle, or triage, queries from end users and clients across operational teams.
* Advocate for the use of systems and champion ongoing improvements in implementation.
* Manage systems in line with Standard Operating Procedures.
* Liaise with the central Business Systems Team to onboard new projects.
* Create new projects on systems, coordinate and undertake onboarding sessions with end users.
* Undertake system configuration and setup of amended or new templates, coordinating with site teams to ensure they are specific to scopes of work.
* Deal with technical email responses triaged from central mailboxes.
* Undertake system training and gather end user feedback.
* Assist with growth of aftercare activities on systems and subcontractor engagement.
* Support the configuration of snagging for projects.
* Assist in the set up of integrations between systems.
* Perform testing of new feature developments.
Qualifications
* A proactive and curious mindset, with a willingness to learn and understand quality management systems, access control systems and new systems aligned to digital strategy.
* Strong organisational skills and the ability to manage multiple tasks and systems in a busy team.
* Confidence and enjoyment in using technology, ideally with experience of Procore Quality Management and Project Management Tools or alternative Quality/Field Management Systems.
* Approachable, friendly and willing to undertake routine tasks aligned with standard processes.
Additional Information
We're all about finding potential here at Kier, and transferable skills are always welcome! So, even if you don't tick every box, please apply and we can have a chat.
Rewards and Benefits
We're proud to be able to offer our brilliant people a wide variety of benefits that you can tailor to your needs. You can see more information of benefits here.
Diversity and Inclusion
Making Kier a diverse and inclusive place to work is a huge priority for us. We\'re proud of the steps we\'ve taken so far, but we know we must always do more. Our employees are key in shaping Kier\'s diversity and inclusion initiatives and our people have made a huge impact on how we work, by using their experiences to shape our policies. You can see our D&I action plan here.
As a Disability Confident employer, we will ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this role will be offered an interview.
We look forward to seeing your application to #joinkier
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