Admin and Communications Team Leader
Reports
to
: Finance Director
Hours
: 35 hours per week, made up of 7 hours per day between 8am and 6pm, on a rota basis.
Purpose of Role:
To work within, supervise and manage a team (currently 6, including the Team Leader) in providing full administration support to the Claims & Underwriting data management team. This role requires good communication skills, accuracy, ability to assimilate information, attention to detail and ability to work effectively under pressure.
Specific Responsibilities
:
* Supervise and allocate work undertaken by the team to ensure a comprehensive and efficient service to clients.
* Undertake or work towards undertaking line management responsibilities (training and support will be provided)
* Provide training and guidance to staff within the team where required
* Working within multiple systems and dealing with IT to ensure good service for the team.
* System and process review and improvement
* Review and prioritise all incoming correspondence; checking for new incidents.
* Checking databases for insurance entries and liaise with other departments about any queries.
* Scan and reference correspondence onto system and update parties accordingly.
* Monitor e-mails and other inboxes and distribute/action accordingly.
* Process fee invoices into electronic payment system, provide support with client's electronic fee system.
* Set-up new payee bank details
* Liaise internally and with external parties to deal efficiently and effectively with payment and other queries.
* Monitor and update various databases.
* Provision of management information to management.
The Person:
* Previous supervisory and/or management experience with ability to mentor and train other team members (desirable but not essential)
* Experience working across different systems
* Ability to produce accurate and compliant documentation
* Ability to organise and prioritise own workload as well as that of the team
* Ability to work under pressure and meet deadlines
* Good team-working skills
* Good written & verbal communication skills
* Willingness to learn
* IT literate
* Previous office experience
* Experience with Outlook