Job Title: User Researcher (SC Cleared)
Make sure to read the full description below, and please apply immediately if you are confident you meet all the requirements.
Contract Length: 4 Months (Inside IR35)
Location: London
Working Pattern: Hybrid - 2 Days per Week Onsite
Security Clearance: Active SC Clearance Required
User Researcher
We are seeking an experienced User Researcher to join a high-profile government programme on an initial 4-month contract. This role will play a key part in ensuring services are designed around genuine user needs, helping teams deliver accessible, effective, and evidence-based digital products.
Working within a multidisciplinary agile team, you will plan, conduct, and communicate user research that informs service design, policy decisions, and product development.
Key Responsibilities
* Plan, design, and conduct qualitative and quantitative user research activities.
* Engage with a wide range of users and stakeholders to understand needs, behaviours, and pain points.
* Select and apply appropriate research methods, including interviews, usability testing, surveys, workshops, and contextual inquiry.
* Analyse and synthesise research findings into actionable insights.
* Present findings and recommendations clearly to stakeholders at all levels.
* Work closely with Product Managers, Service Designers, Business Analysts, Content Designers, and Delivery Managers.
* Support evidence-based decision-making throughout the service lifecycle.
* Ensure research activities comply with government accessibility and service standards.
* Contribute to the continuous improvement of user-centred design practices across the programme.
Essential Skills & Experience
* Proven experience as a User Researcher within large-scale digital transformation or public sector environments.
* Strong understanding of user-centred design principles and research methodologies.
* Experience planning and facilitating usability testing and user interviews.
* Ability to analyse complex research data and communicate insights effectively.
* Experience working within agile multidisciplinary teams.
* Strong stakeholder management and communication skills.
* Experience producing research plans, discussion guides, insight reports, and recommendations.
* Knowledge of Government Digital Service (GDS) standards and service assessments.
* Active SC Clearance (mandatory).
Desirable Experience
* Previous experience working on UK government programmes.
* Familiarity with accessibility standards and inclusive research practices. xsngvjr
* Experience researching services with diverse or vulnerable user groups.
Contract Details
* Duration: 4 Months
* Location: London
* Working Arrangement: Hybrid (2 days per week onsite)
* Clearance: Active SC Clearance Required