Job Description
· Ensure quality and appropriateness of customer service provided.
· To maintain Front Office log book and shift reports.
· Respond to inquiries and resolve problems in an effective manner.
· Ensure all guests receive a swift, smooth, professional and friendly check in and check out
· Ensure quality in all aspects of the job.
· Maintain record of all banquet and any other functions in the hotel.
· Liaise with other departments for the resolution of day-to-day administrative and operational issues.
· Carry out other duties which naturally fall within the reasonable expectations of the post.