A leading customer service organization seeks a Head of Root Cause Analysis to enhance customer experience by addressing systemic issues. The candidate will own the RCA strategy and lead cross-functional teams to implement data-driven solutions and compliance processes. With a focus on influencing stakeholders and promoting a culture of learning, this director-level position offers a hybrid working model and comprehensive employee benefits. Join to make a meaningful impact in a dynamic environment. #J-18808-Ljbffr