Overview
Job Title: Food Beverage Assistant
Location: Southampton
Contract Type: Bank
Salary: £12.56
River Hamble Country Park in Bursledon, are recruiting for Food and Beverage Assistants with significant enhanced rates for Sundays and Bank Holidays. This is a fast paced role and all training will be provided. due to the location of the park it is difficult to accsess by public transport.
We are committed to providing outstanding hospitality that enhances the visitor experience of our country park customers. We aspire to operate a sustainable business that adds value to our communities.
Job purpose
To prepare and serve food and drink items in line with specifications, ensuring that every customer receives the highest levels of customer service and product on visiting the park. Ensure that all aspects of food and drink preparation is carried out in accordance with food safety training and the Countryside Food Safety Management System.
Responsibilities
* Quality Standards and Customer Service: Ensuring that every customer receives the highest levels of customer service and product on visiting River Hamble Country Park. Resolving guest issues and escalate complaints to the shift/duty manager when appropriate. Ensuring that all communication with colleagues and guests is professional and conducive to creating a happy, safe, and efficient environment. Being receptive to positive change and feedback. Being punctual and presentable. Supporting colleagues in their roles.
* Food Safety / Health and Safety: Completes the appropriate health and safety and food safety checks throughout the shift and records this in the Food Safety Diary sheet. Receives deliveries as instructed, ensuring correct stock rotation and following quality control guidelines. Ensures that cleaning schedules are followed and that the appropriate records are completed and up to date. Provides accurate allergen information to our guests, escalating any queries to the Catering Manager or responsible person accordingly. Completes all relevant training that is assigned to them.
* Operations: Prepares and serves food and drink items as appropriate, in line with specifications and following strict hygiene and safety rules. Completes customer transactions efficiently. Performs general cleaning duties. Works to achieve daily, weekly, and monthly targets set by the Catering Manager. Uses their initiative and being proactive to contribute towards a successful shift.
Induction and Training
Food & Beverage Assistant Induction
* Classroom Training: Level 2 Food Safety; Level 2 Allergen Awareness - if allocated; Manual Handling; Customer ambassador training
* First Day Training: Online allergens FSA; Introduction to Working Safely; Food Safety and Hygiene in Catering; COSHH Essentials; PPE Awareness
* Hampshire County Council Mandatory E-Learning: Data Protection; PCI-DSS; Working with financial procedures and controls; Fire Safety induction; Ways of Working; Freedom of Information; Equality & Inclusion; Display Screen Equipment; Corporate Induction; Moving & Handling; Good Governance in Hampshire; Corporate acceptable use policy; Quality & Productivity
Catering Recommended E-Learning: Allergen awareness HCC; Food Safety Cross contamination; Importance of Good Housekeeping; Work Place Hygiene; Customer Service success
About Us
Connect2Hampshire is a managed service agency owned by Hampshire County Council providing temporary, contract and interim opportunities into the Council. Our service is built on our values of ethical, trustworthy, and caring, and our profits are returned to our Local Authority shareholders.
Please visit, or email with your CV to
Connect2Hampshire is a trading style of Hampshire & Kent Commercial Services LLP - A joint venture between Hampshire County Council & Commercial Services Kent Ltd. Connect2Hampshire is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates
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