Service Coordinator - Based out of Basildon
Monday to Friday, 8:00am – 4:00pm (1 Hour Lunch)
Role Overview
The Service Coordinator plays a key role in supporting the daily operations of our Service Department. The position involves coordinating installations, managing service bookings, handling customer callouts, liaising with service technicians, and assisting with stock ordering. Accuracy, organisation, and strong communication skills are essential.
Key Responsibilities : Service Coordinator
Installations & Routing
* Log all new sales received from the Sales Consultant into the sales book.
* Arrange and book installation dates directly with customers.
* Confirm agreed installation dates via email.
* Upload all installation details onto the electronic system Sales Force Service Tracker.
* Assign each job to the appropriate Engineer.
* Monitor job completion and ensure the Engineer’s service report is completed and uploaded to Service Tracker.
* Print completed service reports and attach them to the Sale for onward transmission to Invoicing Department.
* Once invoiced, ensure contract jobs are uploaded back onto Service Tracker for future routing purposes.
* Use Datafile as a reference system for completed sales (uploaded by Credit Control).
Customer Call-Outs
* Handle daily incoming calls from existing customers regarding service schedules or call-out requests.
* Assess service requests and determine whether a call-out is required or if the enquiry should be referred to the Sales Surveyor.
* Assign approved callouts to one of the 11 Service Technicians.
* Upload and schedule callouts on the relevant service system.
Stock Management
* Coordinate with Service Technicians and Warehouse staff to order pest control stock from approved suppliers.
* Place stock orders on a weekly or fortnightly basis, taking carriage charges into consideration.
Additional Information
* The role supports one Sales Consultant, who may generate up to approximately 50 sales per month.
* The position requires strong organisational skills, attention to detail, and the ability to manage multiple tasks efficiently